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Company Overview
Rentokil Initial is an established global blue chip organisation, operating in nearly 80 countries for over 90 years. We have a number of businesses within Ireland, including Rentokil Pest Control, Initial Washrooms, Initial Medical, and Ambius. All divisions provide our customers with expert services across various specialisms.
We are a global leader in Pest Control and among the leading companies offering expert Washroom Hygiene, Vending, and Floor Mat solutions. At Rentokil Initial, we make business decisions based on the views of our colleagues.
Job Opportunity
We currently have a great opportunity for a Credit Controller to join our Finance team at our head office. This role is hybrid, with two days in the office and three days working from home.
Requirements
* Previous experience in a credit and collections environment
* Ability to understand, interpret, and communicate complex accounts and financial reports
* High priority on customer service and excellent people skills
* Proven track record of achieving targets and working independently
* Ability to manage issues promptly without unnecessary escalation
* High level of accuracy while meeting deadlines
* Excellent organizational and communication skills, both written and verbal
* Advanced proficiency in Microsoft Excel (Filters, VLookups, Pivot Tables) and Word
* Experience in call or shared service centres with high outbound call volume is advantageous
* Credit qualifications (CICM, IICM, ICMT) are desirable but not essential
Responsibilities
* Maintain your own set of accounts and ensure collection activity aligns with current processes
* Conduct debt collection via telephone and email, typically making 50 calls per day
* Convert customers to direct debit while maintaining accurate collection activities
* Manage a high workload and support ad hoc projects within the department
* Resolve customer issues and complaints, including all communications
* Develop and disseminate debt information, thoroughly investigating and escalating customer queries as needed
* Achieve monthly cash and debt reduction targets, maintaining high standards
* Adhere to all processes and suggest improvements where necessary
* Continuously improve customer satisfaction and operational measures
Benefits
* Competitive basic salary
* 20 days’ annual leave (pro-rata)
* Learning and progression opportunities
* Company pension
* Employee Assistance Program
* Cycle to Work Scheme
If you're interested in this exciting role with an innovative company, please apply. For more information about the Rentokil Initial family, visit our website.
Rentokil Initial is an equal opportunities employer committed to diversity. To learn how we process your data, please view our privacy policy here.
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