Role Overview
This is a varied and rewarding position that blends administrative responsibilities with hands-on technical support. As a Technical Administrator, you will play a key role in ensuring the smooth daily operation of our department. You will support customers, assist engineers with technical queries on renewable energy systems, and act as the central link between technical teams, subcontractors, and clients—helping to keep projects and services on track.
About Ashgrove Renewables;
Founded in 2001, our company has been at the forefront of energy innovation for over 20 years, expanding our team by over 225% since 2021, following the successful launch of our Home Energy Upgrade division.
With considerable expertise in delivering cost and energy savings nationwide, we are proud to have completed over 15% of SEAI's One Stop Shop and CEG projects in
As part of our growth strategy, we have acquired a larger facility currently undergoing upgrades to include both a warehouse and modern office space. The offices will feature state-of-the-art amenities such as a showroom, training facilities, customer meeting rooms, and virtual meeting pods designed to meet the increasing demand for online consultations and presentations.
Key Responsibilities;
* Customer & Technical Support
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o Handle customer queries via phone and email, providing first-line technical support for heat pumps, PV systems, and related technologies.
* Escalate complex technical issues to senior engineers when necessary.
* Assist with warranty claims, service bookings, and technical case tracking.
* Administrative Duties
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o Manage and update internal systems, ensuring accurate records of support cases and maintenance schedules.
* Process documentation and service reports
* Coordinate with suppliers, contractors, and internal teams for parts ordering, scheduling, and job allocation.
* Technical Assistance
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o Support engineers with diagnostic information, product manuals, and system data.
* Assist in preparing technical reports, proposals, and quotations when required.
* Stay up to date with renewable energy technologies and company products through training and self-learning.
Requirements
* Strong administrative and organisational skills with excellent attention to detail.
* Good technical aptitude and willingness to learn about renewable energy systems.
* Confident communicator, both over the phone and in writing.
* Ability to prioritise multiple tasks and manage workload effectively.
* Previous experience in a technical, engineering, or renewable energy environment (advantageous but not essential).
Benefits
* Flexible working hours
* Competitive salary commensurate with experience
* Performance related bonus
* Bike to Work scheme
* Onsite parking
* Employee Discounts
* Company Paid Leave
* Further educational support, training and development opportunities
* Sports and Social events and activities