We are seeking a
Business Support Engineer/Software Support Engineer
to join a global technology company's Business Messaging team in Dublin. This role combines advanced
technical support
with
software engineering problem-solving skills
, focusing on enterprise partners using large-scale messaging APIs.
The role:
9-month contract with possibility of extension.
Hybrid working model (3 days on-site, 2 days remote).
Key Responsibilities
* Provide Tier 3 technical support to enterprise partners and software providers using the Business Messaging API.
* Troubleshoot complex integrations, API issues, and enterprise-level systems.
* Debug code and implement solutions in your preferred language (Python, Java, or C++).
* Analyze and resolve problems with a strong focus on
data structures, algorithms, and logical reasoning
.
* Collaborate with cross-functional product and engineering teams to deliver high-quality resolutions.
* Handle low-volume, high-complexity cases with accuracy and efficiency.
* Participate in process improvements and contribute to knowledge-base documentation.
Required Skills & Experience
* Degree in
Computer Science, Engineering, or related field
(or equivalent practical experience).
* Experience in
technical support, application support, or production engineering
.
* Hands-on experience supporting business messaging platforms (
e.g., WhatsApp Business API, Twilio, MessageBird, 360Dialog, or similar)
, including troubleshooting API integrations for enterprise clients.
* Proven ability to
debug and implement code
in Python, Java, or C++.
* Solid knowledge of
data structures, algorithms, and problem-solving techniques
.
* Hands-on experience with
APIs, SaaS applications, and enterprise systems
.
* Strong communication skills to work effectively with global teams and external partners.
Nice to Have
* Experience in
enterprise integrations
and SaaS environments.
* Background in
fast-paced tech or consulting companies
.
* Familiarity with troubleshooting platforms such as
Postman, Splunk, Autosys, Jira/Confluence
.