Job Title:
ServiceNow Analyst
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Job Description
This role will play a crucial part in the deployment and maintenance of our ServiceNow platform. The ideal candidate should have hands-on experience with ServiceNow implementations and upgrades, as well as a good understanding of the platform's functionality.
Key Areas of Responsibility:
1. Define business priorities and create functional/technical specs with supporting documentation for all configured processes.
2. Manage assigned tasks by following standardised processes to improve operations.
3. Develop and deliver end-user training while providing ongoing support post-implementation to ensure seamless adoption of new systems.
4. Know Your Stakeholders, contribute to project planning & documentation while keeping them informed on progress updates.
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