Customer Support Specialist (Multilingual with German and English) I Fintech I Cork (m/f/d)
Location: Cork, Ireland | Date posted: ********** | Company: TELUS Digital
Description
Location:
Onsite in Cork, Ireland
Salary:
€35,900 gross p/a + performance bonus + one time €**** gross sign on bonus
Hours of operation:
Between 8am to 5pm across the full week Mon-Sun (subject to change)
We look for:
Customer Support Specialists passionate about complex problem solving, including APIs, fraud detection, and technical support skills.
As a Customer Support Specialist in the fintech industry, you will be the face of one of the world's top payment processing brands.
You will help users investigate, research, and identify issues.
You will be a point of reference and trust for them.
Talking on the phone or via email with different people and facing different situations, you'll have the opportunity to improve your communication and problem solving skills day by day.
You will be part of a friendly, smiling and genuine team, with people always ready to help each other.
Your manager and colleagues will always be there for you.
We provide regular internal training sessions to help you expand your knowledge in various key areas such as language skills, presentation skills, Google Sheets, and more.
We value internal growth and offer frequent opportunities for career advancement, especially in Quality assurance and Leadership positions.
What we offer:
Performance-based bonus
Opportunity to advance your career
Great rewards for referring your friends
Multilingual exposure: improve your spoken and written language skills
Inspiring and fun environment.
Our offices are known for their innovative, fun and pleasant design.
Enjoy our 'relax' and 'play' areas as well as our onsite gym
Community projects.
Want to make the world a better place?
We run CSR (corporate social responsibility) events all year long
Private medical insurance coverage (after 6 months tenure).
We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Maternity and paternity leave
Access to GP care and an occupational health advisor
What we NEED you to have:
Fluent level of English AND German
Great communication skills with strong customer focus
Self-driven and result-orientated
Comfortable working with computers and phones and the ability to work with multiple systems and learn and adapt to new ones
What we would LOVE you to have:
Previous customer support experience is preferred (phone support experience is great to have but not required)
An interest in all things tech!
Relocation Package
The role is Ireland based.
Embrace this great opportunity, relocate to Ireland, boost your resume and immerse yourself in a new culture.
Keep Calm & Relax.
We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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