Senior Customer Integration Specialist (d/f/m)
Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time‑consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user‑friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
German language skills (business fluent) are mandatory. This office‑based (hybrid) role is located in Munich, Berlin, or Dublin.
Role Responsibilities
Customer Impact
Partner with customers and internal teams to scope, design, and deliver seamless integrations between Personio and external systems (HRIS, payroll, identity, and productivity tools).
Build and troubleshoot API and SSO configurations, leveraging REST, GraphQL, and webhook frameworks.
Use automation platforms and AI‑powered tools to accelerate implementation and reduce manual effort.
Translate technical requirements into simple, actionable solutions that deliver measurable customer outcomes and time‑to‑value improvements.
Act as a trusted technical advisor, guiding customers on integration strategy, scalability, and best practices for secure data flow.
Technical Leadership
Develop and maintain reusable integration templates, SDKs, and connectors that accelerate delivery and improve consistency.
Collaborate with Product and Engineering to identify integration trends, influence roadmap priorities, and improve platform capabilities.
Design and run internal enablement sessions on APIs, security protocols (SAML, SCIM, OAuth), and automation frameworks.
Lead initiatives to enhance delivery efficiency, from AI‑assisted data mapping to automated monitoring of integration health.
Contribute to documentation, tooling, and knowledge‑sharing that elevate the technical maturity of the Integration Services team.
What You’ll Bring
6+ years’ experience in SaaS implementation, integration consulting, or technical customer success, ideally in high‑growth, multi‑product environments.
Strong understanding of API ecosystems (REST, GraphQL, webhooks), data structures (JSON, XML), and cloud‑based web architecture.
Working knowledge of at least one server‑side programming language (Python, Java, Node.js, Go, etc.) with a passion for learning and applying new technologies.
Familiarity with iPaaS and automation platforms (Workato, Zapier, Make, etc.) and cloud environments (AWS, GCP, or Azure).
Understanding of identity management standards (SSO, SAML, SCIM, OAuth) and data exchange protocols common in HR tech.
Curiosity for AI and automation, from using AI tools for data mapping and testing to identifying new ways to accelerate onboarding.
Exceptional communication skills, able to simplify technical detail for business audiences and build trust across teams and customers in English and German.
A growth mindset: resilient, adaptable, and motivated to continuously improve how we deliver value.
Measures of Success
Activation & Impact: Reduction in customer time‑to‑value for core integrations.
Efficiency: Improvement in integration delivery speed and quality through reuse and automation.
Customer Satisfaction: CSAT above 90% for integration projects.
Innovation: Contribution of reusable assets, automation scripts, or AI workflows that enhance scalability.
Collaboration: Cross‑functional alignment with Product, Engineering, and CS on integration improvements.
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values‑driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race. At Personio, we value in‑person collaboration while also offering flexibility. This role is office‑based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations.
Salary & Benefits
Competitive reward package – reevaluated each year – that includes salary, benefits, and pre‑IPO equity.
28 days of paid vacation, plus an additional day after 2 and 4 years.
1 fully paid Impact Day to make an impact on the environment and society.
Generous family leave, child support, mental health support, and sabbatical opportunities.
Community events such as meals, cultural initiatives, and year‑end celebrations. Healthy snacks, drinks, and a weekly catered lunch.
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