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Sales & customer service executive

Fortis Recruitment
Customer service executive
Posted: 23h ago
Offer description

Role and responsibilities:· Perform fundamental sales and customer service activities from product enquiry to sale including:Preparation, communication and proactive follow up of customer and supplier quotations.Timely and accurate set up of new suppliers, customers, and product codes.Timely and accurate processing of purchase orders and customer orders (including samples) in accordance with standard operating procedures (SOPs).Liaising with customers and suppliers to facilitate timely delivery of open orders.Proactive collaboration with internal logistics, quality & compliance and finance functions to ensure we meet our customer commitments.· Develop strong working relationships with existing customers and suppliers.· Assist Product Managers with the monitoring and management of stock levels.· Support the business development efforts of Product Managers as required.· Attend customer and supplier meetings and visits when required.· Assist the Sales and Marketing teams with the delivery of sales and marketing campaigns.· Develop commercial & technical knowledge to aid with the aforementioned tasks and objectives.· Assist with adherence the companies quality management system including quality standards, policies & procedures.· Deliver against all agreed department KPls and service levels.· Assist with cross-functional projects assigned by management.· Develop and maintain efficient and effective working relationships with fellow colleagues.· Assist in the continued development of other members of staff, particularly sales colleagues.· Perform other tasks which be assigned by management from time to time.Experience & competencies:· Third level qualification in science, chemistry or allied field.· Minimum two years post qualification work experience, preferably in the pharma industry.· Ability to multitask and prioritise workload to meet deadlines.· Excellent verbal, written communication and interpersonal skills.· Proficient in Microsoft package.

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