Job Overview
">
We are seeking a highly motivated individual to join our team as a Renewals Specialist. This is an exciting opportunity for someone who is passionate about building strong relationships with customers and driving business growth.
">
About the Role
">
* Rental Pipeline Management: The successful candidate will be responsible for managing the end-to-end renewal process for assigned customer accounts, ensuring timely and accurate communication with customers.
">
* Customer Engagement: As the first point of contact for renewal discussions, you will play a key role in helping customers recognize the ongoing value of our solutions.
">
* Retention & Growth: You will identify at-risk accounts and escalate customer concerns to internal teams when needed, while also spotting opportunities for upsell or cross-sell and routing them to Account Executives.
">
* Process & Reporting: Detailed records of all renewal activities will be maintained in Salesforce, and you will track and report on renewal rates, churn risks, and upsell opportunities.
">
">
Requirements
">
* 0-2 years of experience in customer-facing or sales-related roles (SaaS, subscription-based, retail sales, or similar).
">
* Strong drive and motivation to build a career in technology sales.
">
* Ability to thrive in a high-volume, transactional sales environment.
">
* Excellent communication and organizational skills.
">
* Customer-first mindset with a focus on efficiency and accuracy.
">
* Familiarity with CRM systems (Salesforce preferred).
">
* Fluent in English.
">
">
About Us
">
We are committed to building a diverse workforce that reflects the communities we serve. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success.
"]],