Overview
Job Title: Operations Manager – Cleaning Services
Job Type: Full-time
Reports To: Managing Director
Job Summary:
We are seeking a highly organised and dynamic Operations Manager to oversee and optimise daily operations within our cleaning services company. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and have strong experience with workforce management systems such as Timegate (or equivalent), along with proficiency in Excel and payroll administration.
Responsibilities
* Operational Management: Coordinate day-to-day cleaning operations across multiple sites to ensure service delivery meets client standards and contractual agreements.
* Team Leadership: Manage and support site supervisors and cleaning teams to maintain high performance and engagement.
* Scheduling & Workforce Planning:
* Utilize Timegate or similar workforce management software to schedule shifts, monitor attendance, and manage resources efficiently.
* Coordinate scheduling for the commercial team, including setup and breakdown of services
* Payroll Administration: Oversee time and attendance data, ensure accurate payroll processing, and collaborate with HR/payroll departments as needed.
* Client Communication: Maintain effective communication with clients, respond to inquiries, resolve issues promptly, and ensure satisfaction.
* Health & Safety Compliance: Ensure all operations comply with H&S regulations and company policies.
* Manage contract pricing and oversee the mobilisation of new contracts
* Performance Monitoring: Analyse operational data and KPIs using Excel to identify efficiencies and implement improvements.
* Problem Solving: Proactively identify issues and implement effective solutions in a high-pressure, fast-moving environment.
Qualifications & Skills
* Proven experience in an operations management role within the cleaning or facilities management industry.
* Proficient in Microsoft Excel (including spreadsheets, formulas, and data analysis).
* Hands-on experience with Timegate or other workforce management platforms.
* Strong understanding of payroll processes and related administrative tasks.
* Excellent communication, organisational, and interpersonal skills.
* Ability to multitask and manage competing priorities in a fast-paced setting.
* Strong leadership and team management abilities.
* Attention to detail and a commitment to high standards.
* Knowledge of industry regulations and best practices.
* Experience with client relationship management.
* Relevant qualifications in Business, Operations, or Facilities Management.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management, Administrative, and Business Development
Industries
* Construction
#J-18808-Ljbffr