We are looking for a high-calibre Customer Care Executive to join our team. Reporting to the Customer Care Team lead, this role will be based in Mespil Road with a requirement to visit sites on an ad hoc basis.
Key Responsibilities:
* Deliver exceptional customer service as the first point of contact for all customer and after-care queries.
* Manage requests from various channels across our developments.
* Respond to queries in line with company KPIs.
* Coordinate daily appointment scheduling between customers and the aftercare team across multiple developments.
* Manage customer expectations throughout their purchasing journey and beyond, aligned with our company values.
* Support local stakeholders, including interacting with neighbors to resolve queries promptly.
* Monitor query trends, provide feedback, and support process improvements with the CE Manager.
* Use CRM to capture and track updates through to resolution across sites.
* Prioritize tasks based on urgency.
* Analyze and report on customer survey feedback.
* Coordinate with construction, sales, and marketing teams to address site-specific customer impacts.
* Follow up to ensure completion of works with proactive communication.
* Coordinate documents and evidence from homeowners and supply to contractors as needed.
* Support external communication delivery.
* Collaborate with site teams to emphasize customer priorities.
The Candidate:
* Passionate about delivering a 'best-in-class' customer experience.
* Minimum 2 years of relevant experience in a fast-paced, customer-focused role.
* Experience in residential property is a plus.
* Relevant third-level qualification.
* Full clean driver’s license and access to a vehicle are preferred but not essential.
* Excellent team player with the ability to work in a dynamic environment.
* Strong time management and planning skills, capable of working under tight deadlines.
* Exceptional verbal and written communication skills.
* Ability to build relationships with diverse stakeholders, including customers and internal teams.
* Experience with CRM systems and proficiency in MS Office.
* Organized, detail-oriented, independent worker, capable of multitasking.
Working with Cairn Homes:
We value our employees and offer above-average remuneration and comprehensive benefits, including a competitive salary, performance bonuses, pension scheme, health insurance, and more. Join us to be part of building sustainable communities where people thrive. Our purpose is about creating lasting communities that foster connection and belonging, building for people, progress, and potential. When Cairn builds, it’s Built For Good.
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