Job Description
The CSG Relationship Manager is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business.
Recognized technical authority for an area within the business, the role requires basic commercial awareness and is responsible for significant impact through complex deliverables.
The position supports the sub-function by providing advice and counsel on technology or operational matters, and it influences overall performance of the business area.
Responsibilities
Call on clients to deepen relationships and proactively own, respond to, uncover and anticipate future needs, roadblocks or risks and expectations.
Introduce solutions to clients in building and strengthening an effective portfolio.
Work with product specialists and subject matter experts to structure innovative and customized solutions that meet clients' individual needs.
Work closely with the Case Manager on onboarding and retention of clients, ensuring the appropriate "Know Your Client" (KYC) and other compliance deliverables are met.
Identify cross-sell opportunities to deepen and increase share of wallet.
Maximise client experience by proactively sharing markets updates, trend and intelligence.
Drive innovation in the solutions we provide clients and further develop our business where necessary and appropriate.
Execute strategic initiatives launched centrally at all levels (Group, Bank, commercial market and EIB).
Network with clients to identify avenues for new business opportunities.
Administrate the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes.
Ensure compliance with regulatory requirements and Citi's policies/guidelines at all times.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
Sound knowledge of banking and investment products and process and a track record of providing sound banking and financial advice and solutions to clients.
Demonstrate sound credit skills by being able to structure more complex deals, which can include capital market transactions.
Demonstrate advanced level of Early Warning Detection skills.
Demonstrate advanced credit skills; be able to structure all type of credit deals.
Ability to work effectively in team setting.
Ability to coordinate multi-functional teams to provide an exceptional client experience.
Excellent interpersonal, communication and influencing skills (e.g., negotiation, consultative skills, leadership).
Ability to work under pressure while making sound decisions.
Highly focused, able to rapidly identify key priorities, clearly communicate the priorities.
A proactive approach in looking for ways in strengthening business relationship with clients, deliver a simple, secure and seamless client experience.
Passion for creating new business opportunities with existing clients and a demonstration of innovative approaches to meeting clients' needs.
Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients.
Able to quickly adapt priorities based on the latest data insights.
Education
Bachelor's/University degree, Masters degree preferred.
Controlled Function
This Role is a "Controlled Function" Role as defined by the Central Bank of Ireland Reform Act **** and Principal Regulations ****, and amending Regulations ****, ****.
Equal Opportunity Statement
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
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