Cruise Reservations ConsultantJob Title:Cruise Reservations Consultant - fully remote.Department:CruiseReporting To:Call Centre Cruise Manager / Country ManagerMain Purpose of Role:Cruise Reservations & Booking ManagementRole PurposeThe Cruise Reservations Consultant is responsible for providing expert sales and service support for cruise products to both travel agents and direct customers. The role includes handling new cruise reservations and Manage My Booking enquiries, ensuring a high standard of customer service, accurate booking management, and maximisation of sales opportunities while meeting individual performance targets.Key ResponsibilitiesCall Handling & Customer ServiceAnswer inbound calls from travel agents and direct customers promptly, ensuring service level targets are consistently met.Handle all enquiries efficiently, professionally, and in line with company service standards.Deliver a high-quality customer experience on every interaction.Cruise Sales & Product ExpertiseProvide general and detailed advice on a wide range of cruise lines, itineraries, ships, cabin categories, and onboard experiences.Demonstrate strong worldwide and European cruise destination knowledge.Accurately create and process cruise bookings, ensuring attention to detail and compliance with supplier policies.Promote and prioritise the sale of preferred cruise lines in line with company strategy.Meet or exceed individual sales, revenue, and commission targets.Promote monthly offers, incentives, and campaigns to customers.Manage My Booking & After-Sales SupportHandle Manage My Booking calls and post-sales enquiries, including:Amendments to cruise bookings (date changes, cabin changes, upgrades)Adding or modifying flights, hotels, transfers, tours, and excursionsHandling special requests and cruise add-onsRe-pricing bookings where applicableMake booking amendments accurately within cruise reservation systems and GDS (Amadeus / Galileo).Resolve booking issues efficiently while maintaining customer satisfaction and retention.Ancillary Sales & Revenue OptimisationMaximise sales opportunities on every call by offering relevant ancillary products, including:Pre- and post-cruise accommodationFlights and flight upgradesTransfers and car hireShore excursions and toursParking, insurance, and onboard upgradesGDS, Systems & AdministrationUse GDS systems (Amadeus / Galileo) and cruise booking platforms accurately and efficiently.Check and action GDS queues (Q's) on a daily basis.Organise and cost cruise and travel itineraries to meet customer requirements.Complete general administrative tasks related to reservations and customer servicing.Maintain accurate records in line with company and supplier requirements.Teamwork & DevelopmentWork collaboratively as part of the Cruise and Call Centre team.Attend weekly staff meetings and general company meetings as required.Maintain up-to-date knowledge of cruise products and destinations by attending:Training sessionsShip visitsCruise-related events and lunchesWeb-based training, both during and outside of working hours when requiredPersonal Requirements & SkillsExcellent communication skills (verbal and written).Strong customer service focus with a professional and confident manner.Proven organisational and time-management skills.Excellent worldwide destination and cruise product knowledge.Strong computer skills, including experience with GDS (Amadeus / Galileo).Effective problem-solving and decision-making abilities.Ability to work under pressure in a fast-paced call-centre environment.Team-oriented with the ability to work independently when required.Salary - €30K-€35K Plus bonuses/Fam trips.