Sales Manager Job Description
We are seeking a highly skilled Sales Manager to lead our customer retention strategy. The ideal candidate will have experience in sales management and a proven track record of success.
Key Responsibilities
* Develop and implement customer retention strategies to minimize churn and maximize customer lifetime value.
* Lead, coach and mentor a team of retention advisors, specialists and supervisors, ensuring team performance meets overall business goals.
* Analyze customer feedback, call data and churn trends to identify areas for improvement.
* Collaborate with sales, marketing and customer service teams to create a seamless customer experience.
Required Skills and Qualifications
* Proven track record of selling or retaining where you have been at a price disadvantage to the market.
* Demonstratable experience in a sales management role.
* Proven track record of success, including setting & delivering sales targets.
* Demonstratable experience of monitoring performance and motivating teams to achieve results in line with business goals.
Benefits
* Competitive salary & bonus structure.
* Pension Contribution Scheme.
* Discounted Health Insurance Group Scheme with Laya Healthcare.
* Telus Health Employee Assistance Programme (EAP).
Others
* Fast-paced and friendly team environment.
* Continual training and development.
* Annual leave, increasing with service.
* Modern offices with excellent facilities in Sandyford and the flexibility to work remotely.