We are seeking a motivated individual to fill the role of Evening Shift Customer Service Representative. As the first point of contact for customers and brand partners, you will handle inquiries, address issues, and provide a smooth and positive experience.
This position requires strong communication skills, excellent problem-solving abilities, and attention to detail. You must be able to work independently and as part of a team, with exceptional telephone and customer service skills.
Key Responsibilities:
• Respond promptly to customer and brand partner inquiries through various channels.
• Resolve issues related to orders, products, refunds, commissions, and accounts in accordance with company policies.
• Manage product complaints, ensuring prompt and effective resolutions that meet customer satisfaction.
• Provide detailed information on company policies, promotions, and compensation structures.
• Stay updated on the company's products, business model, and compliance protocols.
• Process refunds, exchanges, and adjustments in line with company guidelines.
• Record customer interactions accurately and escalate complex cases to the appropriate team.
• Assist brand partners with navigating back-office systems and understanding their earnings and orders.
• Represent the company in a knowledgeable, professional, and courteous manner.
• Collaborate with other departments to provide a seamless experience for customers.
• Adhere to company procedures and industry regulations to ensure compliance.
Additional Responsibilities:
• Complete all required training and adhere to established policies and procedures.
• Carry out other duties as assigned by management.
Requirements and Qualifications:
• Native speaker of one or more languages.
• Proficiency in both spoken and written English.
• Strong communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Exceptional telephone and customer service skills.