Overview
The Maynooth University Student Helpdesk is part of the university’s commitment to provision of services to students. The Student Helpdesk is intended to be a central contact point for student queries, with the aim that the helpdesk will respond to routine queries and refer non-routine queries to the appropriate unit within the university. The Helpdesk team works with other units in the University to expand the range of queries that can be managed directly and on an end-to-end basis. The Helpdesk operates using digital channels alongside multiple on-campus helpdesks. In addition to the student-facing service, the Helpdesk is also responsible for and involved with many student focused initiatives.
We are seeking an Executive Assistant to join the team on the Student Helpdesk. In this front facing role, the successful candidate will manage student queries, support the Helpdesk team and wider Student Services team, and contribute to the planning and delivery of initiatives and projects as they arise. The Executive Assistant will manage student queries via telephone, email, live chat, and in person, while executing the day-to-day administrative functions of the Student Helpdesk. They will report to the Team Leader and work closely with the Senior Executive Assistant to understand workflow priorities.
Salary Executive Assistant (2025): €32,030 – €48,430 p.a. (13 points). Appointments will be made in accordance with public sector pay provisions.
Closing Date 23:30hrs (local Irish time) on Thursday, 2nd October 2025. Applications must be submitted by the closing date and time specified above. Any applications which are still in progress at the closing time on the specified closing date will be cancelled automatically by the system. Late applications will not be accepted.
Department Student Support
Vacancy ID 037643
Maynooth University is an equal opportunities employer
The position is subject to the Statutes of the University
Responsibilities
* Manage student queries via telephone, email, live chat, and in person, while executing the day-to-day administrative functions of the Student Helpdesk.
* Support the Helpdesk team and wider Student Services team, and contribute to the planning and delivery of initiatives and projects as they arise.
* Report to the Team Leader and work closely with the Senior Executive Assistant to understand workflow priorities.
Qualifications
* Candidates should be passionate about working in a student-facing role in a dynamic setting.
* Demonstrate confidentiality and discretion in all interactions with students.
* Experience of completing concurrent tasks with excellent attention to detail and accuracy in output.
* Understanding and empathy with the mission, ethos, and overall approach of Student Services.
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