Legal Secretary/Receptionist
We are seeking a full time Legal Secretary/Receptionist to support the smooth operation of our dynamic and busy law centre.
Title: Legal Secretary/Receptionist
Employer: Mercy Law Resource Centre (MLRC)
Location: Mercy Law Resource Centre, 25 Cork Street, Dublin 8
Reports to: Solicitor in Charge – MLRC
Working Hours: Full time 9.30am - 5.30pm Mon- Fri
Start Date: Immediate
Duration:
This key role involves managing our helpline, providing administrative support on legal cases, and overseeing day-to-day office operations. The role presents a rewarding opportunity to make a positive impact on the lives of others. The ideal candidate will be proactive, organised, and committed to our aims of promoting access to justice, and ensuring all persons are treated with respect and compassion.
Key Responsibilities
Office and Administrative Management
1. Open and close the office daily
2. Manage incoming phone calls, log queries, and make follow-up calls as needed
3. Schedule and coordinate legal clinic appointments (in-person and remote)
4. Maintain office supplies and liaise with service providers
5. Book meeting rooms and arrange hospitality for meetings
6. Monitor the general inbox and redirect emails appropriately
7. Post and log outgoing correspondence
Legal and Case Support
8. Open, close, and archive legal files in accordance with data protection legislation
9. File and deliver documents to the Four Courts and other relevant bodies
10. Maintain accurate client and advice databases
11. Compile statistical reports on helpline queries, legal advice sessions, and other service data
12. Provide administrative support for legal casework as needed
13. Take minutes at internal and occasional external meetings
14. Assist with other administrative tasks as required
15. Provide onboarding training and support for new staff, interns, and volunteers
Person Specification
Essential
16. Strong administrative and organisational skills
17. Proven experience in office management
18. Excellent IT skills, particularly in MS Office and case management systems
19. Strong interpersonal and communication skills with an ability to work with compassion, empathy and respect for clients and service users
20. Experience developing and implementing systems and procedures
21. Ability to work independently and as part of a team
Desirable
22. Relevant third-level qualification and/or legal secretarial certification
23. Experience in the community/voluntary or human rights/social justice sectors
24. Experience in relevant IT functions, eg, CRM systems.
Terms & Conditions
This is a two-year contract position with a six-month probationary period .
Salary will be commensurate with experience .
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