Job Title: Onsite IT Technician
The ideal candidate will have excellent customer service skills, a sense of urgency, and be able to multitask with minimal supervision. As the local on-site face of the technology department, you will support local and remote employees across multiple countries at all levels.
Key Responsibilities:
* Advanced troubleshooting for employees: hardware break fixes, network print solutions.
* Providing technical support for local and remote users.
* Configuration and deployment of Windows and iOS computers.
* Maintain stockroom inventory and ensure all assets are accounted for by performing physical inventory counts.
* Assist with procurement of new hardware and the proper disposal of aged hardware.
* Timely and consistent completion of assigned tickets and requests, ensuring accurate and complete information.
* Audio Visual (A/V) conference room support and troubleshooting.
* Work with the network team to resolve issues (WIFI, DHCP, DNS, VLAN, Switch Ports).
Requirements:
* 3+ years of advanced IT technical support with Windows and iOS computers, operating systems, and office applications.
* Demonstrated experience imaging and upgrading Windows and iOS computers.
* Strong knowledge Google Suite applications.
* Microsoft InTune, AutoPilot, Azure, and Jamf.
* Image creation and management.
* Experience working tickets within a service management system.
* Excellent communication, follow up and time management skills.
* Ability to multitask with minimal supervision.