Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. This role involves providing exceptional customer service, working collaboratively with colleagues, and contributing to the overall success of our retail environment.
Key Responsibilities:
* Provide professional and knowledgeable assistance to customers in a friendly and approachable manner.
* Process sales transactions accurately and efficiently through our POS system.
* Maintain a clean, safe, and organized retail environment that meets high standards.
* Support the day-to-day running of the store, ensuring it operates smoothly and effectively.
* Handle in-store, online, and phone inquiries with professionalism and courtesy.
Requirements:
* Previous retail or customer service experience in a fast-paced environment is highly desirable.
* Strong knowledge or background in DIY/Home improvement would be an asset.
* Excellent communication and interpersonal skills are essential for this role.
* Ability to work as part of a team and on own initiative is crucial.
* Familiarity with IT systems, including till operation and stock control systems, would be beneficial.