Overview
Retail Supervisor – Dublin, Duke Street, Nestlé Nespresso SA
Position: Retail Supervisor – Dublin, Duke Street
Salary: €35,000 + Potential Bonus + Excellent Benefits
Type: Full-time, permanent. Flexible working options discussed on application.
Responsibilities
* Completing shop floor observations and providing feedback to the team in line with management support.
* Utilising customer experience and everyday coaching across the team.
* Delivering a high standard of customer service.
* Facilitating team training sessions.
* Taking accountability for managing and resolving escalated complaints.
* Monitoring and leading on internal control processes.
* Leading on ad hoc audits.
What will make you successful
We’re looking for confident and charismatic individuals who can deliver exceptional customer service using strong communication and interpersonal skills, and who can demonstrate the following:
* Previous supervisory shop floor experience in the retail sector.
* A proven track record of delivering exceptional customer service.
* A strong understanding of the retail environment in which the Nespresso business operates.
* Enthusiasm to coach, train and mentor Sales Assistants within your boutique.
* Maintain and support a positive and collaborative team culture.
Benefits
First-class training and development opportunities. Attractive benefits package including a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.
Equal Opportunity & Inclusion
Nestlé is committed to equal opportunity for all. We encourage diversity and inclusion and welcome applicants from all backgrounds. If accommodations are needed to participate in the application process, please let us know. Diversity, equity and inclusion | Nestlé.
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