Job Role:
We are seeking a skilled and friendly individual to deliver exceptional guest experiences across all areas of food and beverage operations. This includes working in the bar, restaurant, and room service to ensure high standards of customer service, order taking, and delivery.
Key Responsibilities:
* Welcome guests with a polite and welcoming manner
* Take and deliver customer orders with consistently high levels of customer service
* Prepare set ups for tables and/or rooms
* Follow cash handling procedures accurately
* Manage guest queries in a timely and efficient manner
* Upsell with latest departmental incentives effectively
* Ensure compliance with brand standards and hotel regulations
* Work towards achieving departmental targets and goals
* Maintain cleanliness of work areas at all times
* Comply with hotel security, fire safety regulations, and local health and safety legislation
* Be environmentally aware and responsible
* Assist other departments as needed and maintain good working relationships