Technical Support Specialist Job Overview
We are seeking a skilled IT support specialist to provide technical assistance for end-users.
The role involves troubleshooting hardware, software, and network issues, as well as maintaining IT systems in line with industry standards.
* Provide Level 1 & 2 support for desktops, laptops, printers, and mobile devices.
* Install, configure, and maintain Windows and macOS systems.
* Troubleshoot basic networking issues (LAN, WAN, Wi-Fi, DNS, DHCP, IP configuration).
* Manage and support Microsoft Office 365 and other productivity tools.
* Assist in user account management (Active Directory, password resets, access rights).
* Configure and support VPN connections for remote users.
* Log and track incidents in the ticketing system.
* Support video conferencing tools.
* Coordinate with the Network and Systems team for escalated issues.
* Document processes, solutions, and troubleshooting guides.
Required Skills:
* Strong knowledge of Windows operating systems and Microsoft Office suite.
* Basic understanding of networking concepts (TCP/IP, LAN/WAN, DNS, DHCP, VPN).
* Familiarity with Active Directory and user account administration.
* Knowledge of antivirus, endpoint protection, and patching tools.
* Excellent troubleshooting and customer service skills.
* Ability to prioritize and manage multiple tasks.