Manager - Customer Account Management Team Ireland
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CAM Ireland Manager is responsible for the management of Elavon’s base Customers within the SME segment in the assigned territory. This role delivers revenue growth through the leadership of a team of up to 10 Account Managers, overseeing performance of a Hybrid account management model in a matrix structure (if deployed). Revenue growth comes from understanding Customers’ needs, expanding cooperation for additional outlets and selling value‑adding products and services.
CAM Manager is responsible for managing customer attrition across the SME Customer portfolio in the assigned territory. They must employ strategies and take necessary action to ensure attrition measures of revenue, Customer number and volume support the growth objectives of the European business.
The CAM Ireland Team manager is responsible for delivery of change and optimisation of the CAM Ireland team in consultation with other market managers and the Head of CAM UK&I. To succeed in this role, the CAM Manager should demonstrate exceptional leadership focused on a high volume of customer accounts, have a proven track record of leading a sales or account management team delivering revenue growth, and be highly results‑oriented. The CAM Manager reports to the Head of CAM for Europe.
Responsibilities:
* Provide leadership, direction and vision to the account management team and ensure the team achieves its key revenue and customer retention targets.
* Proactively manage up‑sell and cross‑sell activity with existing customers, including but not limited to additional sales of DCC, Security Products, add locations, e‑commerce gateways and additional card types.
* Responsible for executing and reporting on the performance of the account management team and team KPIs.
* Lead cross‑divisional efforts with Credit & Risk, Operations & Customer Service, Finance, Marketing, Fraud, Legal, P&P and Sales to minimise attrition across the region.
* Lead selected European CAM initiatives and work streams and drive innovation, digital adoption and efficiency gains.
* Use proven account management strategies to improve customer loyalty and longevity; define portfolio allocation strategies and participate in re‑pricing strategies.
* Collaborate with internal and external stakeholders to continuously improve customer experience and grow profitable revenue.
* Coordinate with SME, Corporate and Partner segments and leads of Sales and Bank Alliance environments.
* Oversee performance of the Hybrid Account Management model.
* Identify and monitor market trends and competitor activity to gain competitive advantage and seize opportunities.
* Take full responsibility for up to 10 team members; contribute to coaching and development to help team members achieve their ambitions and company goals.
* Build a succession plan to ensure business continuity.
Technical Competencies:
* Ability to coach and create a winning culture.
* Ability to manage through difficult situations while achieving goals.
* Knowledge of value‑add services in the acquiring space is a plus.
* Proven ability to lead a management team in direct and matrix structures.
* Proven track record of selling multiple products and services within existing accounts.
* Expert knowledge of customer lifecycle and loyalty strategies.
* Proven talent development capabilities.
* Ability to analyse large amounts of information to identify high‑return opportunities.
* Commitment to continuous improvement.
* Strong account management / customer service / relationship skills.
* Effective negotiator aiming for win/win outcomes.
* Self‑starter with initiative to meet organisational goals.
Qualifications:
* Bachelor degree in economics / business or similar
* 3‑5 years of management experience
* 2+ years of banking/financial services experience is a plus
* Proven track record of leading teams to success
* Proven track record of increasing value through selling value‑added services and retention strategies
* Knowledge of Salesforce CRM system is a plus
Competencies:
* Collaboration – Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
* Customer Centricity – Build strong customer relationships and deliver customer‑centric solutions.
* Drive for Results – Hold self and others accountable to consistently achieve meaningful results.
* Inclusion – Build a culture of equity and inclusion where diverse ideas are welcomed.
* Risk – Identify and manage risks in compliance with laws, rules and company policy.
* Ethics and Trust – Maintain high ethical standards and trust through honesty and integrity.
Location: Cherrywood or Arklow
The role offers a hybrid / flexible schedule with an in‑office expectation of 3+ days per week and the option to work remotely for the remaining days. This position is not eligible for visa sponsorship.
If accommodations are needed during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits: We offer a fast‑paced and diverse working environment with benefits to protect health and financial security, and development resources to support career growth.
Note: This posting may close earlier due to high volume of applicants.
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