Senior Recruitment Consultant - Hospitality
Hotel Reservations Manager – Dublin
We’re working with a well‑established luxury hotel in South Dublin that’s looking for an experienced Reservations Manager to lead their reservations team. This is a hands‑on leadership role where you’ll be responsible for managing a busy department, supporting team development, and ensuring a smooth and professional booking experience for all guests.
About the Role
As Reservations Manager, you’ll take full ownership of the reservations function, ensuring all bookings are handled efficiently and accurately. You’ll lead a small team, set clear expectations, and create a positive working environment where people feel supported, motivated, and empowered to deliver excellent service.
Key Responsibilities
* Lead and manage the reservations team, including training, mentoring, and performance reviews.
* Foster a culture of accountability, teamwork, and continuous improvement.
* Ensure all bookings are processed accurately across phone, email, and online channels.
* Handle group bookings, special requests, and VIP reservations with care and attention.
* Work closely with Revenue and Sales teams to forecast demand and maximise occupancy.
* Monitor booking patterns and produce reports to support planning and decision‑making.
* Maintain and optimise use of reservation systems (Opera, SynXis, or similar).
What We’re Looking For
* Previous experience in a reservation’s leadership role within a hotel setting.
* Strong people management skills – someone who leads by example and brings out the best in their team.
* Excellent communication and organisational skills.
* A good understanding of revenue principles and hotel booking systems.
* Calm under pressure, with a proactive and solutions‑focused approach.
What’s on Offer
* Competitive salary with performance‑based bonus
* Meals on duty and staff discounts
* Wellness and training programmes
* Career progression opportunities within a respected hospitality group
Interested?
If you’re a natural leader with a background in hotel reservations and a passion for team development, we’d love to hear from you. Apply now or get in touch for a confidential chat. Laura 087 9004108 / laurab@excelrecruitment.com
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Administrative
Industries
Hospitality and Hotels and Motels
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