Description
About AI Acquisition
AI Acquisition is the global category leader in AI service-provider enablement. Operating globally, with the US as its primary market, our hybrid Platform-as-a-Service (PaaS) and AI marketplace model has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale.
We combine proprietary AI orchestration tools with enterprise-grade SaaS infrastructure, delivering immediate value to agencies and SMBs worldwide.
We're transforming how entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. Positioned at the forefront of the $1.3 trillion AI revolution, we empower members to earn $500+ per hour with streamlined AI-powered systems.
Through our AI Agency Incubator, AI Accelerator, and AI Launchpad, we provide the systems, training, and support needed for rapid success.
Hear from Our Leaders
* Jordan Lee, Co-Founder & Chairman, shares insights about the business: Watch here
Why Join AI Acquisition?
You'll join a fast-scaling, innovation-driven environment where agility, ownership, and excellence are core values. We operate with the speed of a high-growth company while supporting a global community of agency owners and business leaders who rely on AI-driven systems to scale.
If you want to directly contribute to revenue growth and operate in a performance-driven culture, this is the ideal place for you.
This is not a support role.
This is not admin work.
This is not ticket processing.
This is a
specialist operational role at the intersection of payments, revenue protection, risk, and financial operations
— where your work directly protects revenue, stabilises cashflow, and strengthens platform trust.
If you want to operate in a performance-driven environment where your expertise has real financial impact, this is the role.
This is not just work — it's a
high-trust specialist position
inside a fast-scaling AI company.
Requirements
The Role
We're hiring a
Chargeback, Payments & FinOps Operations Specialist
— a senior operational expert in dispute management, refunds, chargebacks, and payment systems.
This is not a VA role.
This is not a CS support role.
This is not a general admin position.
You Are Here To
* Protect revenue
* Reduce financial risk
* Stabilise payment operations
* Build systems, not just process tickets
* Own the full chargeback and refund lifecycle
This is a
specialist contract role
designed for high-calibre operators with real experience in high-ticket digital businesses, SaaS, subscriptions, and online platforms.
The Role Is Structured In Phases
* Phase 1: Backlog remediation & dispute recovery
* Phase 2: Process stabilisation & systemisation
* Phase 3: Risk reduction & ongoing oversight
What You'll Do
* Chargeback & Dispute Lifecycle Ownership
* Manage the full end-to-end chargeback and dispute process
* Handle dispute categorisation, evidence gathering, rebuttal preparation, and submissions
* Interface with banks, card networks, and payment processors
* Track ratios, thresholds, risk flags, and dispute performance metrics
* Monitor Visa, Mastercard, and Amex scheme programs and risk thresholds
* Refund & Revenue Protection Operations
* Oversee refund flows, refund routing, and refund governance
* Identify root causes of disputes and refund triggers
* Implement controls to reduce dispute volume and revenue leakage
* Build structured workflows for refunds and escalations
* Payments Infrastructure Management
* Operate across platforms including:
* Stripe
* PayPal
* WAP
* Payment gateways and processors
* Manage dispute dashboards, transaction tracing, and risk signals
* Maintain visibility across payment pipelines and settlement flows
* Process Design & Systemisation
* Build SOPs for refunds, disputes, and chargeback handling
* Standardise workflows
* Design prevention frameworks
* Implement scalable operational structures
* Shift from reactive processing → proactive risk management
* Risk Reduction & Prevention
* Identify systemic risk patterns
* Reduce dispute ratios
* Improve transaction approval quality
* Strengthen platform trust and financial integrity
* Implement prevention strategies, not just remediation
What We're Looking For (Must-Have)
* Proven experience managing chargebacks, disputes, and refunds end-to-end
* 5+ years in payments operations / chargebacks / refunds / disputes / FinOps / billing / risk roles
* Deep understanding of the full dispute lifecycle
* Hands-on experience with:
* Stripe
* PayPal
* Payment gateways
* Subscription billing platforms
* Experience in high-ticket online businesses, SaaS, coaching, education, or digital services
* Strong operational mindset — systems builder, not task processor
* Ability to work independently and structure chaos into order
* Experience working with banks, issuers, and financial institutions
* Strong documentation and process design skills
* Fluent English (spoken and written)
Nice To Have (Preferred)
* FinOps or Revenue Operations background
* Experience in SaaS billing operations
* Exposure to fraud prevention and risk scoring systems
* Experience working in AI, SaaS, or subscription platforms
* Previous experience in scaling platforms or marketplaces
* Familiarity with chargeback monitoring tools and analytics platforms
Benefits
Contract Model
This is a
specialist contract role
, not a fixed headcount position.
Structure
* Part-time
* Flexible hours
* Monthly retainer or hourly model
* Load-based scaling
* Phased engagement model:
* High intensity initially (backlog clearance)
* Reduced hours during stabilisation
* Low-hour maintenance model long-term
What Success Looks Like
* Backlog cleared
* Chargeback volume reduced
* Dispute ratios stabilised
* Refund workflows systemised
* SOPs in place
* Risk prevention frameworks active
* Reduced future exposure
* Revenue leakage controlled
* Payments operations stabilised
* Financial trust restored across systems
Why This Role Matters
This Role Directly Impacts
* Revenue stability
* Cashflow protection
* Platform risk
* Business continuity
* Payment reliability
* Investor confidence
* Platform trust
* Customer trust
* Operational resilience
This is
revenue protection infrastructure
, not support.
Application Process
Please Include
* CV or LinkedIn profile
* Brief summary of your experience in:
* Chargebacks
* Disputes
* Refunds
* Payment operations
* Examples of platforms/processors you've worked with
* Short description of the largest dispute backlog you've handled