* Full Time CONTRACT TYPE e.g. Permanent/Fixed Term Contract position
* Hybrid role based in our City Centre offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Further details on our benefits package can be accessed here Benefits (life-)
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and constantly find better ways to innovate and improve. Our customers are at the heart of everything we do, and we are dedicated to understanding their needs and exceeding their expectations. We believe that as a team we work best together, in a supportive, collaborative environment where every idea and contribution is valued.
Role Overview
Responsible for dealing with complex tasks within the team. Deals with customer queries, maintains customer files and records, issues quotes or payments and helps out on additional tasks outside the normal day to day work as required.
Team Background
What you will help us to achieve
1. Suggests, develops and implements customer service and process improvements to support customer needs.
2. Deals with complex tasks/work and may have responsibility for a customer or account.
3. Delivers top class customer service to all customers by completing work within required SLA's to a high standard. May handle customer queries and complaints within the team.
4. Provides training to some newer members of the team on core processes and systems.
5. Carries out administrative support activities.
6. Reports on own work on a daily or weekly basis when required
7. Carries out other duties as required by manager
More specific responsibilities will include
What you will need to be successful in the role
* Excellent customer service focus
* Strong interpersonal and communication skills
* Ability to work on own initiative and as part of a team to achieve & deliver team targets
* Good analytical skills and PC skills.
* Excellent organisational skills with a focus on attention to detail
* Commit to achieving required professional qualification
About us
Irish Life Investment Managers (ILIM), an investment firm authorised by the Central Bank of Ireland, has been part of the Great West Lifeco group of companies since 2013. The firm manages assets of circa €110bn on behalf of a diverse range of institutional clients including pension plans, Investment Advisers, Insurance companies, corporations and charitable foundations, across a broad range of of asset classes.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.
Irish Life Investment Managers supports Equal Opportunity and is regulated by the Central Bank of Ireland.