We are seeking a dynamic and professional Front of House Receptionist to join our team in Ballina.
This role is pivotal in ensuring a seamless and welcoming experience for our customers and managing the daily operations of our reception area.
Key Responsibilities
* Reception Management: Oversee the reception area to ensure it operates smoothly and maintains a professional atmosphere.
* Customer Service: Greet, assist, and attend to customers' needs to deliver an exceptional customer service experience.
* Communication: Handle incoming calls and emails with professionalism and efficiency.
* Appointment Scheduling: Manage and coordinate appointments, ensuring accurate scheduling and calendar management.
* Appointment Confirmation: Contact customers to confirm upcoming appointments and ensure they are well-prepared.
* Administrative Support: Perform various administrative tasks as required to support the team and maintain office operations.
Requirements
* Experience: Proven experience in a busy office environment or similar role.
* Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Skills and Attributes
* Excellent Communication: Strong verbal and written communication skills.
* Organisational Skills: Exceptional organisational abilities and attention to detail.
* Customer-Focused: A commitment to providing outstanding customer service and creating a positive first impression.
* Team Player: Ability to work effectively as part of a team and support various office functions.