## Mobile Business ManagerDublin, Ireland* Join Vodafone as a Public Sector Business Manager and become the trusted partner for strategic public sector clients.* You’ll take ownership of key relationships, ensuring operational excellence and delivering solutions that make a real impact.* Acting as the primary liaison between clients and internal teams, you’ll champion the customer experience, resolving challenges, driving improvements, and aligning services with client objectives.* From leading business reviews and improvement plans to collaborating on innovative projects and compliance initiatives, you’ll play a pivotal role in creating a seamless, customer-first journey.* Your work will influence everything from service delivery and process optimisation to strategic input on tenders and partner engagement, helping us build a more connected, inclusive, and sustainable world.## **Essence of Role – Key Accountabilities:****Client Relationship Management*** Develop and nurture strong relationships with assigned client accounts, gaining a deep understanding of their business objectives, and identifying opportunities for growth.* Act as the primary point of contact for urgent issues and escalations, ensuring swift resolution and client satisfaction.**Operational & Commercial Governance*** Lead weekly check-in calls covering business/commercial activity and operational performance.* Facilitate monthly Business Reviews to analyse performance metrics and identify improvement areas.* Coordinate Annual Business Meetings, including agenda preparation, communications, and stakeholder engagement.**Customer Satisfaction & Improvement Planning*** Drive monthly client-led satisfaction assessments across all service areas.* Develop and align improvement plans for any areas identified as unsatisfactory.**Cross-Functional Collaboration*** Work closely with IT development teams to ensure customer-facing portals meet operational and usability standards.* Lead internal discussions focused on process improvement and service delivery enhancements.* Participate in billing-related calls to understand backend operations and post-order fulfilment processes.**Strategic & Project Support*** Provide strategic input during tender processes, particularly around fulfilment and technical support operations.* Support project-related activities across assigned accounts, ensuring timely execution and stakeholder alignment.**Compliance & Provisioning*** Audit client accounts to ensure correct provisioning and access permissions.* Collaborate with internal departments to ensure compliance and operational efficiency.**Inventory & Partner Engagement****Experience that matters:**3+ years in customer-facing roles within Mobile Telecoms.Strong understanding of Sales, Order Fulfilment, Delivery, Support, and Billing functions.Previous experience in Partner Management or as a Team Lead.* Monitor and forecast device stock levels to meet client order requirements.* Liaise with Vodafone Partners to ensure bespoke device provisioning and configuration requirements are met.* Act as a point of contact for Partners requiring Vodafone technical or commercial support.**When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!****Some of the benefits that you will receive along the way are:*** Competitive Salary* Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance* Generous Employer Pension contribution* Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts* Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!* Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!* 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday* Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioner* We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies.* We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.* When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one.* It starts here. It starts with you.Top skillsAccount ManagementBusiness ManagementBusiness Development
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