A MACE store based in County Offaly require an experienced Store Manager to join their amazing team SUPERVISORYSupervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level Ensure high quality and consistent customer service is provided at all times To delegate and communicate effectively with the retail sales team To supervise the effective induction and training of all employees To communicate sales performance to the team Assist the store manager in the recruitment of high calibre retail sales assistants Assist the store manager in the effective management of Retail Sales Team performance OPERATIONSEnsure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines Ensure housekeeping in the store is maintained at an optimum level Co-ordinate in-store sales and promotions To communicate with retail sales team regarding in store sales and promotions To ensure the appropriate cash register and cash handling policy is adhered to To ensure shelf edged labels are updated on a weekly basis To react to local market trends and competition in an appropriate manner To ensure customers receive high quality and consistent service at all times To deal with and rectify customer complaints in an effective and pleasant manner To pro-actively take necessary action in store improvements following customer complaints STOCK MANAGEMENTTo assist the manager in preparations for stock take and supervise where appropriate To assist the manager in minimising stock loss through wastage, damages and pilferage Ensure food management and waste systems are adhered to by retail sales team Check stock to ensure adequate stock is available for customer's needs Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock LEGISLATION & SECURITYTo ensure secure opening and closing procedures with the store manager To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly GENERALTo know and understand company policies and procedures and ensure they are implemented effectively by retail sales team To achieve targets as agreed with store manager Escalate issues to store manager as appropriate To communicate with the store manager on an on-going basis The deputise as store manager when the store manager is not available To undertake other additional duties as may be assigned by the store manager The ideal candidate will possess many of the below attributes: Previous management experience Fresh food experience Excellent fresh food knowledge Operational knowledge of retail environment Excellent interpersonal relations An understanding of consumer needs Understanding of labour law, health & safety regulations, HACCP, and consumer law Commercial acumen with the ability to anticipate and react to market changes Committed to continually improving standards Self-motivated & ambitious Computer skills
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