Dunbrody Country House Hotel Ireland - a luxury boutique hotel in Co.
Wexford.
Located on the dramatic Hook Peninsula on Ireland's south coast, Dunbrody House has been operated and managed by husband and wife team Kevin & Catherine Dundon for over 25 years.
This luxury hotel in Ireland reflects their joint passion for excellence in all areas - fine food and a friendly, relaxed service combined with 22 luxury bedrooms and suites all within the centuries-old walls of this beautiful Georgian property.
Dunbrody Country House is looking to grow the Front of House team with a Hotel Receptionist on a full time basis.
Experience is a plus but not a requirement as full training will be provided and all skill levels are welcome.
Job Summary: The Hotel Receptionist is responsible for providing exceptional customer service to all guests, ensuring their stay is enjoyable and comfortable.
The receptionist will be the first point of contact for guests and will be responsible for managing all aspects of their stay, including check-in, check-out, room reservations, and answering guest inquiries.
Responsibilities:
Greet guests and visitors to the hotel and assist with their needs
Provide exceptional customer service by answering questions and inquiries, and resolving guest complaints in a timely and professional manner
Check-in and check-out guests, ensuring accuracy of billing and room rates
Process room reservations, cancellations, and modifications in a timely and accurate manner
Communicate with other departments to ensure guest requests are fulfilled promptly
Maintain a clean and tidy reception area, and ensure that all equipment and supplies are available and in good working order
Keep accurate and up-to-date records of all guest interactions, reservations, and billing information
Provide guests with information about the hotel facilities and services, as well as local attractions and events
Assist with other duties as assigned by management
Qualifications:
Proven experience in a similar role, preferably in a hotel or resort environment but not a must as full training is provided
Excellent interpersonal and communication skills, with a focus on delivering exceptional customer service
Strong organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously
Ability to work flexible hours, including evenings, weekends, and holidays
Proficient in Microsoft Office and other common office software applications
Job Types: Full-time, Permanent
Pay: €*****-€***** per hour
Benefits:
Bike to work scheme
Flexitime
On-site parking
Work authorisation:
Ireland (required)
Work Location: In person