OverviewJob Category: Customer SuccessSalesforce is the #1 AI CRM, where humans with agents drive customer success together. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. This role is part of the Global Support organization, focused on assigned cases, delivering outstanding support as a Salesforce Industries cloud application and platform expert.We are looking for ambitious team players to join our cutting-edge customer support team. The roles are for individuals who are highly motivated, self-directed, and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical and communication skills and have the passion to deliver outstanding support. The Support Engineer role involves Mission Critical Support handling and execution of cases of all severities, with proactive support and monitoring to prevent issues. The Premier Success team provides support and expertise to some of our largest and most strategic accounts in Salesforce Industries Cloud, developing strong partnerships across Worldwide Support, R&D, and the Support Operations team.ResponsibilitiesThe Engineer is a customer-focused expert responsible for Salesforce’s Mission Critical Support and for handling and executing cases of all severities. Responsibilities include implementing and finding ways to prevent customer issues through proactive support and monitoring. As a member of the Premier Success team, you will work with some of our largest accounts and collaborate with Worldwide Support, R&D, and Support Operations to deliver expert guidance and support.Minimum Qualifications & SkillsComfortable interacting with all levels of customer and Salesforce managementAbility to multi-task and perform effectively under pressureFamiliarity with database concepts and data management (RDBMS), JSON, and SQLFamiliarity with Object-Oriented design and core programming conceptsFamiliarity with REST and SOAP APIFamiliarity with both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java, .Net, SQL) software developmentFluency in Spanish or German in addition to English languagePreferred QualificationsFamiliarity with Splunk as well as system monitoring toolsFamiliarity with debugging using browser developer toolsUnderstanding of Internet technologies: firewalls, web servers, web proxy servers, etc.Database and relational data structuresLarge scale, multi-tenant production environmentsAPI Programming or Software DevelopmentSoftware Design LifecycleVisualforce and Apex code experienceCRM domain knowledge & any Salesforce CertificationsPrevious experience with Salesforce CRM and its technologiesLightning Web ComponentsExperience providing enterprise SaaS supportFamiliarity with Slack/QuipPosting Statement: Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
#J-18808-Ljbffr