Overview
Medical Information Specialist - Spanish & English Speaking, US Hours. The position is home office based, full-time, ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain; the job holder must be legally eligible to work in the European Union or in the UK. Working hours: US hours, 9 hour shifts between 2pm and 2am CET Mon-Fri.
Responsibilities
* Translation of English documents into the target language or vice-versa, and delivering translated responses either on the phone or in writing.
* Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
* Disseminate drug information either verbally or by written correspondence.
* Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, assess what information needs to be obtained and the depth of information to be collected.
* Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry responses.
* Coordinate processes necessary for responding to quality-related complaints. This may involve interactions with QA, Regulatory Affairs, and the complainant.
* Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
* Support miscellaneous projects including market and competitive product research, system development, training projects, and field liaison support.
* Medical Writing
* On-call responsibilities on an as assigned basis.
* All other duties as assigned.
Expectations
* Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
* Place of Work: Home Office or European Hub Office
* Hours: US hours, 9 hour shifts between 2pm and 2am CET Mon-Fri
* Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
* Travel: Up to 10% travel.
Qualifications
* Education: Life Sciences or healthcare degree or equivalent
* Experience and/or Training: Strong clinical background and excellent verbal/written communication skills
* Language: English C1 level is obligatory. In addition, mother tongue fluency in Spanish is essential.
* Strong translation skills
Preferred Qualifications
* Education: Pharma D / M Pharma or MSc in Life Sciences or healthcare; other degrees such as MSc in Life Sciences are acceptable
* Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing
* Language skills: Fluent English with native Spanish
* Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Windows applications; experience with Medical Information Management Systems or Safety Databases
* Personal attributes: Positive attitude, good communication, and ability to collaborate effectively
Additional Information
* Patient Minded
* Client Delight
* Take Action
* Embrace Diversity
* Grow Talent
* Win Together
* Communication Matters
* Always Innovate
Our team is aware of recent recruitment fraud in the market and EVERSANA is an Equal Opportunity Employer. We do not require personal information or payment during the employment process. Diversity, Equity & Inclusion are core to our values.
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