Product Support Engineer - **MUST BE BASED IN NORTHERN IRELAND** MCS Group is delighted to be exclusively partnering up with a fantastic, new Cyber Security focused organisation on their search for a Product Support Engineer to join their growing team here in Belfast. This multi-national SAAS house champions career progression and growth, as well as a very trusting and flexible working environment. What You'll Do Troubleshoot technical issues across Linux, AWS, databases, and containers Support users through tickets, live chat, and screen shares Create documentation and contribute to the knowledge base Collaborate with engineering and product teams on escalations Work US business hours, 2pm-10pm What You'll Bring Strong problem-solving skills and technical curiosity Experience with cloud infrastructure, networking, and debugging Excellent communication and customer service mindset Bonus: familiarity with SAML, REST APIs, SQL, JIRA, or Salesforce What's in It for You Fully remote - NI Based Supportive team environment that values autonomy and initiative. Opportunities to grow within a high-performing, purpose-driven team. Access to training, certifications, and resources to expand your skillset. A culture focused on doing things the right way, not the fast way. Flat team structure with open lines of communication. Excellent team retention - people like it here, and it shows. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs. Skills: Product Support Application Support Analyst Product Support Engineer Security Engineer Benefits: Work From Home Remote Bonus Progression