About the Role
We are seeking a highly skilled and experienced Programme Specialist to join our team. The successful candidate will be responsible for supporting the day-to-day operations of a managed workforce recruitment programme.
The Programme Specialist will report to the Programme Manager and will be responsible for managing relationship with local hiring managers and managing their temporary recruitment requests, recording and maintaining information regarding recruitment agency performance and hiring manager requirements.
Key Responsibilities:
* Manage local relations with client and agencies
* Check, upload and track invoices and approvals for payment
* Assure customer satisfaction and resolves all local issues with customer and agencies
* Monitor successful achievement of local service level agreements
* Provide statistical analysis support and other duties as client's needs dictate
* Provide periodic programme status reports to the Programme Manager as required
Requirements:
* Proficient in English
* Vendor Management Service/Managed Service provider experience desirable
* Staffing industry experience desired but not required
* Human Resources experience desired but not required
* Ability to work with confidential issues
* Ability to communicate effectively in writing, verbal, interpersonal, and in presentations in English
* Able to interact and communicate with all levels of management and staff
* Demonstrated hands-on experience with Excel and PowerPoint to analyze and present complex data to clients
* Detail oriented, critical thinker, problem solver
* Good understanding of Financial data and invoicing
* Strong communication and customer service skills with ability to lead colleagues and the client
* The ideal candidate will be proven in programme expansion / cross selling within clients
About Us
We are a global company that helps companies transform their people into a competitive advantage. We have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients' organizations.
We represent over 100 countries and speak dozens of languages. So as you're building relationships and doing your job, you'll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.
This is a 12-month maternity cover position.