About Us
Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is recognised as the world's leading tourist attraction welcoming millions of visitors every year.
We've been on an incredible journey of growth and innovation since our launch in 2000.
From our 360-degree panoramic Gravity Bar to our award-winning flagship store and the fascinating Guinness Archive, every corner is filled with immersive, sensorial guest experiences that tell our rich story.
In our inclusive culture, where we value each other and celebrate different perspectives, you'll be supported to thrive and recognised for your unique contributions, as we unlock a brighter, more exciting future together.
About the Team
Irish Brand Homes is Diageo's Premier collection of Visitor Experiences in Ireland where our world-class teams share the stories of our brands to all our guests.
The largest brand home, the Guinness Storehouse anchors the St James Gate campus with the Guinness Open Gate Brewery and the Roe & Co Whiskey Distillery as neighbours whilst our Smithwick's Experience takes pride of place on the site of the original Smithwick's Brewery in Kilkenny.
About the Role
The Regional Retail Operations Manager will be responsible for the retail operations across all the Irish Brand Homes retail departments and play a leading role in Guinness retail operations globally.
Working closely with the retail management team, the RROM will be the key conduit between all stakeholders to ensure an efficient, profitable, reputable, world-class retail operation.
This role is also extended to other Guinness Retail experiences globally including, the Guinness Export House in Dublin Airport, Guinness Old Brewers Yard, Covent Garden, London, Guinness Open Gate Breweries in Chicago and Baltimore and Guinness Retail store in Las Vegas.
The role also includes identifying opportunities for possible retail experiences including Pop-up stores.
This includes developing business cases, planning and execution of these.
The regional retail manager has strategic accountability for overseeing the performance, operations, and profitability of multiple retail locations Diageo Irish Brand Homes and other global Guinness Retail experiences.
This includes developing and implementing strategic plans to meet sales targets, managing budgets and expenses, ensuring compliance with company policies and procedures, optimising inventory management, fostering customer satisfaction, and identifying opportunities for growth and expansion.
Key Responsibilities:
* Commercial Drive: Identifying commercial opportunities and making recommendations to deliver growth, contributing to the retail strategy
* Development of Omni-channel offering: Heading the implementation of the omni-channel retail strategy within the region to provide customers with a seamless retail experience
* Ensuring the skill and knowledge of local teams is 'world class'
* Standard bearer across all retail operations: Responsible for maintaining the image and standards of our brands in a manner that is commercially and culturally aware of the specific Brand we represent
Leadership Responsibilities:
* Building high-performing teams and strategically driving sales and profitability within all retail operations while retaining a customer-centric approach at all times
* Buidling strong partnerships with key stakeholders in order to maximise the people, product & operational opportunities within the business
* Lead, inspire and develop your people to build committed and high-performing store managers and teams
* Adapt leadership and coaching styles to accommodate the varying experience levels across; people management & development, selling, stock and operational excellence and visual merchandising
* Promote an inclusive and diverse culture in line with the Brand Values
* Champion a positive and flexible work culture, promoting continuous improvement and effective change
* Develop and invest in talent to create a robust internal talent pipeline and succession plan
* IDentify training needs across all retail teams, working closely with L&D capabilities specialist to address these needs
* Be the Champion for all global and local policies, standards and guidelines across all retail operations
* Collaborate with Irish Brand Home Visitor Experience, Marketing and Operations teams to ensure retail stores best represent the storytelling of our brands and that opportunities to promote retail within the experience are maximised
* Seek efficiencies and synergies across retail operations to manage cost base across all retail touchpoints
Requirements:
You will need:
* Highly experienced at Regional/Area Manager level
* Demonstrable experience of driving a high-performance culture across multi-site teams
* Excellent time management skills with the ability to work under pressure and to regularly re-prioritise to meet deadlines in a fast-paced, dynamic environment
* Resilient; prepared to tackle problems head-on and persist despite setbacks or difficulties
* Combine intellectual rigour and people engagement with the ability to represent the Irish Brand Home Values and purpose
* Highly effective team player, able to recognise, value and utilise the strengths of the team around them
* Commercial approach to role and operations, understands how their role impacts wider business profitability and how to drive it further
Working With Us:
Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location.
Please talk to us about what flexibility means to you and don't let anything stop you from applying.
Benefits:
We offer a highly competitive rewards and benefits package including:
* Contemporary work-life balance policies and wellbeing activities
* Annual merit increases (performance based)
* Annual bonus (performance based)
* Subsidised gym membership
* Contributory pension scheme
* Share options
About Us:
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company.
Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands.
Join us and you'll collaborate, explore, and innovate.
Challenge and be challenged.
Together with passionate people from all over the world, you'll build brands consumers love.
We value each other and celebrate different perspectives.
In our inclusive culture, you'll have the backing you need to test new ideas and learn from them.
Harness your passion and desire to grow as you make your mark.
Let's unlock a brighter, more exciting future together.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world.
To achieve this, we need the world's very best people.
We're looking for people with curiosity, creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.