Job Profile - Artic Driver Role Purpose The Artic Driver is responsible for the safe, compliant and on-time delivery of customer loads, representing Primeline professionally at all delivery points.
The role is both inward-facing and outward-facing, requiring strong communication with the transport and warehouse teams while delivering consistently for a demanding, time-critical customer.
Reporting Scope Reports to: Transport Manager Works closely with: Transport Planning, Yard, Warehouse Loading and Customer Goods-In teams Environment: High-volume retail distribution with strict delivery windows and site rules Vehicle: Articulated unit (C+E) with trailer types aligned to customer requirements Key Responsibilities Inward-Facing (Safety, Compliance Internal Communication) Complete daily vehicle walkaround checks and report defects promptly Operate in full compliance with EU Drivers' Hours, tachograph, Working Time Directive and company procedures Maintain safe driving standards and follow all site safety rules (PPE, speed limits, reversing procedures) Ensure load security and trailer checks are completed (seals, straps/bars where applicable) Complete POD and transport paperwork accurately; report damages, shortages and discrepancies Communicate delays, route issues and exceptions early to Transport Planning for recovery actions and debrief Maintain vehicle and cab presentation to a professional standard Outward-Facing (Customer Service) Deliver to customer locations on time and in line with agreed delivery slots Represent Primeline professionally with customers; remain calm and solutions-focused during issues Follow customer site rules and instructions at all times, including sign-in processes and safe unloading practices Support the returns/backhaul process as required (empties, cages/pallets, damaged or returned stock) Skills Experience Full, valid C+E (Artic) driving license Minimum 2 years HGV experience Driver CPC in date and a valid digital tachograph card Previous experience operating articulated vehicles in a busy distribution environment Strong understanding of compliance requirements and a safety-first mindset Good communication skills and a customer-service approach Ability to work independently, manage time effectively and follow route plans Measures of Success On-time, in-full delivery performance and adherence to delivery windows Full compliance with EU Drivers' Hours, tachograph and company procedures Accurate paperwork/POD completion and timely issue escalation Incident-free operation and safe driving performance Positive customer feedback and professional conduct on site Key performance Indicators Compliance with EU Drivers' Hours, tachograph and Working Time Directive Completion of daily vehicle checks and timely defect reporting On-time departure and delivery performance against planned schedule Incident-free driving and adherence to safety standards POD and paperwork accuracy (including damage/shortage reporting) Customer feedback and professional standards at delivery points Vehicle presentation and care of equipment Experience Required: Full C+E (Artic) license Driver CPC in date Digital tachograph card Good communication skills and a customer-service approach Ability to work independently, manage time effectively and follow route plans