Access to Care Advisor- Reception- UPMC Outreach Carlow Location: UPMC Outreach Centre Carlow Job type: Permanent Overview of role: We are currently recruiting for Access to Care Advisor on permanent part-time contract (24 hours per week) at UPMC Outreach Centre, Carlow. We are seeking an energetic and patient friendly Receptionist to alternate between our reception desk and switch. The ability to multitask without feeling overwhelmed is an important skill required for this role. The expected candidate will be cross trained, after the probation period, across other roles within Access to Care, such as Admissions and Medical Records in order to provide support if required. Primary Duties and Responsibilities: Greeting patients and visitors, Delivering a friendly and professional welcome to everyone entering the Hospital Offer patient support by providing assistance and support to patients helping them navigate the hospital environment and addressing their concerns. Directing patients to the appropriate department and answering enquiries in a friendly manner Verifying patient details and ensuring a smooth and efficient patient experience. Verifying insurance information and handling basic administrative tasks Answering phone calls Manage and screen telephone calls, directing them to the appropriate departments, provide appropriate information where required to callers and progress any queries left via voicemail. Strong customer service skills. Compassionate and understanding approach to assist patients with enquires and concerns Excellent Communication skills Ability to interact effectively with patients, doctors and other hospital staff. Organisational Skills - Ability to manage multiple tasks simultaneously in a fast-paced environment. Liaise with consultants secretaries regarding clinic room bookings Organise bookings and set up of meeting room to include lunch ordering etc Data Protection and confidentiality. Commitment to ensuring conversations are conducted discreetly and with a detailed understanding of patient confidentiality Car Park - Manage enquires in conjunction with the facilities team. Distribution of post for the hospital, incoming and outgoing. Qualifications & Experience: Eligible Criteria: Have excellent administrative and organisational skills. Have excellent interpersonal skills and the ability to communicate effectively with management, consultant staff, staff, patients, public and outside agencies. The ability to work in a fast-paced customer-based environment An understanding of commitment to patient confidentiality Ability to work effectively within a multidisciplinary team Ability to work as part of team and own initiative. Time management skills. IT skills, proficiency in: Microsoft Office Desirable Criteria: Experience in an acute hospital setting Knowledge of medical terminology IT skills, proficiency in: iSOFT EqualOpportunity Statement and Benefits UPMC is an equal opportunity celebrate diversity and are committed to creating an inclusive environmentfor all employees. At UPMC we provide a total rewards programthat is not only market competitive, but fair and provides growth opportunitiesfor all our colleagues. Compensation - Competitive pay for the work employees do - base pay, performance related payand premium pay where applicable. Benefits -Fully paid maternity and paternity leave for new parents. Competitive PensionPlan, company funded Death in Service Benefit x 3 times. Critical Illness coverfor all employees up to the age of 66. Performance and Recognition - Rewards for performance that supports the goals and mission ofUPMC through our annual ACES programme. Work-Life Balance - Enhanced annual leave up to a maximum of 27 days. Flexibleworking opportunities to support you to work around external familycommitments. Developmentand Career Opportunities - Opportunities for each employee to reachtheir career goals through continued learning and/or advancement. AboutUPMC UPMC is a renowned multinational academic medicalcentre committed to delivering people-focused care that's close to in Pittsburgh and affiliated with the University of PittsburghSchools of the Health Sciences, UPMC shapes the future of health throughclinical and technological innovation, research and expands its expertise globally, bringing world-class care acrosscontinents through its UPMC International division - an owned and operatednetwork of hospitals and ambulatory care centres in Italy, Ireland andCroatia. UPMC International brings new access to the signature specialtyservices of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others tomore people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital inWaterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital inClane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available atthe UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapylocations in Waterford and Cork, UPMC The 4th Practice in Mallow, and acrossUPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, andMayo. UPMC has also established a nationwide Concussion Network. UPMC'sGlobal Technology Operation Centre is based in Kilkenny. To be considered for this role you will be redirected to and must complete the application process on our careers page. 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