Assistant Manager - Personal & Commercial Insurance
Location: Donegal Town (Office-Based)
Salary: Up to €45,000 DOE
My Client, a busy general insurance brokerage in Donegal Town, is seeking a proactive and organised Assistant Manager to support their Personal & Commercial Insurance Lines Manager. This is a full-time, permanent position (Monday to Friday, 9 am–5 pm) created due to continued business growth.
The duties of the Assistant Manager:
* Support the day-to-day operations of the Personal and Commercial Insurance departments
* Track, record, and assign incoming referrals and emails to ensure seamless workflow
* Distribute workloads and cover for absent team members as needed
* Maintain accurate data and prepare regular reports for management
* Ensure consistent phone and front desk coverage to uphold high service standards
* Generate and distribute performance and workload reports
* Act as a key point of contact for staff queries and support
* Assist in training and onboarding new team members
* Cover for other managers during periods of absence
* Keep company documentation up to date and prepare files for insurer audits
Experience and Qualifications of the Assistant Manager:
* Minimum 5 years’ experience in insurance
* Experience in commercial, household, or motor insurance lines
* Qualified (APA, CIP, Grandfathered) or actively working towards CIP
* Strong organisational and multitasking skills
* Preferably experienced in a brokerage with team leadership exposure
* Excellent communication and interpersonal abilities
* High attention to detail with strong reporting skills
* Ability to supervise, train, and motivate colleagues
* Problem-solving mindset with a proactive approach
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