Helpdesk Administrator
We are seeking a highly skilled and dedicated professional to join our team as a Helpdesk Administrator. This is an exciting opportunity to work in a dynamic environment and contribute to the success of our organization.
Job Description:
This role will involve providing exceptional support to our clients by managing their helpdesk requests, resolving technical issues, and ensuring timely delivery of services.
Key Responsibilities:
* Manage helpdesk requests and resolve technical issues in a timely manner
* Collaborate with cross-functional teams to ensure seamless delivery of services
* Provide excellent customer service and communication skills
* Maintain accurate records and reports
Required Skills and Qualifications:
* Office administration experience, ideally in a facilities or helpdesk environment
* Excellent communication and customer service skills
* High attention to detail and strong organisational ability
* Ability to multitask and work under pressure
* Advanced knowledge of Excel, with solid proficiency in Word and Outlook
* Familiarity with contracts, KPIs, and SLA requirements
* Confident decision-maker who can use initiative to solve problems
Benefits:
We offer a range of benefits and rewards for our employees and their families, including:
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday issues or life's larger problems
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme, offering great deals across popular big-brand retailers
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo
About Us:
We are a leading provider of services that improve the Quality of Life. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
What You'll Bring:
To be successful in this role, you will need to bring a strong sense of purpose and commitment to delivering exceptional results. If you have a passion for helping others and a desire to make a real difference, then we would love to hear from you.