Community Operations Analyst - Albanian
Do you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathy!
Main Responsibilities:
* Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content, via our ticketing system.
* Enforce Standards: Monitor and enforce our client’s Terms of Use, ensuring a safe and respectful community.
* Stay Informed: Become well-versed in our client’s products and community standards.
* Market Insights: Use your knowledge to find scalable solutions for our user community.
* Data Analysis: Gather and analyse relevant data to enhance the overall user experience.
* Trendspotting: Recognise trends and escalate issues beyond policy guidelines to our global team.
* Efficiency: Identify workflow inefficiencies and suggest improvements.
Skills & Competences:
* Resilience: Operate effectively in a fast-paced, pressured environment.
* Interpersonal Skills: Strong verbal and written communication skills, with a focus on empathy.
* Adaptability: Positively approach challenges with flexibility.
* Decision-Making: Prioritise, solve problems, and work collaboratively.
* Time Management: Manage and prioritise tasks to consistently meet KPIs.
Language Skills:
* Fluency in Albanian with an understanding of regional culture and trends.
* Proficiency in English (B2-C2).
Contract:
* Full-time, permanent.
Compensation & Benefits:
* Working Hours: Day shift (9-5) OR Evening shift (6pm-2am) with no rotation.
* Location: Dublin 18, Sandyford, Dublin South.
* Evening Shift: 25% salary uplift for hours worked between 10pm and 2am.
* Travel Allowance: €12 per day (before tax) for evening shift.
* Healthcare: Private healthcare and pension contribution.
* Annual Leave: 25 days of annual leave.
* Training & Wellness: Extensive training and access to CPL's Wellness Programme.
* Perks: Tax Saver and Bike-to-Work Scheme.
IMPORTANT:
* Due to the nature of the role, candidates must be confident in dealing with sensitive content.
* Eligibility to work full-time in Ireland is required (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).
Why Apply?
* Be part of a multicultural and diverse team.
* Great internal career progression opportunities: become a Quality Auditor, Quality Analyst, Trainer, or Team Lead.
* Fixed working schedule with no shift rotations.
* Private healthcare, and pension contributions.
* No prior experience required—full training provided!
How I Can Help:
I will support you every step of the way during the interview process, from updating your CV to interview preparation.
If this role piques your interest, please get in touch!
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