Job Summary:
This leadership role oversees the end-to-end delivery of IT operations, driving high levels of service excellence and vendor performance. Key responsibilities include managing vendor relationships, escalating issues as needed, and ensuring consistent uptime across multiple locations.
Key Responsibilities:
* Lead and manage vendor relationships to ensure seamless integration and effective issue resolution.
* Deliver exceptional customer service by monitoring vendor performance and implementing initiatives to enhance reliability and adopt best practices.
* Collaborate with cross-functional teams to drive problem management, incident resolution, and change coordination.
* Develop and implement strategies to improve service reliability and adoption of best practices.
* Ensure compliance with relevant policies and procedures, maintaining a culture of operational excellence.
Requirements:
* 10+ years' experience in IT Operations, preferably in a leadership role.
* Proven track record of vendor management, escalation handling, and performance oversight.
* Strong leadership skills, with ability to drive strategic initiatives and inspire team members.
* Excellent communication and interpersonal skills, with ability to collaborate with diverse stakeholders.