Job Title: Customer Service Administrator
Location: Dublin 24
Salary: €30,000 – €33,000
Join a renowned and highly respected company specialising in premium interior solutions for both residential and commercial clients. Known for their stylish and high-quality designs, they are now seeking a Customer Service Administrator to become a key part of their dynamic and supportive team.
Role Overview
As a Customer Service Administrator, you will be the first point of contact for clients—delivering exceptional service, managing orders, and supporting internal teams to ensure a seamless customer journey from initial enquiry through to final delivery.
This is an ideal role for someone who thrives in a fast-paced, customer-focused environment and is looking to grow their career within a successful and design-led business.
Key Responsibilities
* Handle incoming customer enquiries via phone, email, and in-person with professionalism and efficiency
* Accurately process sales orders and maintain up-to-date customer records
* Collaborate with internal departments including sales, design, logistics, and warehouse teams to ensure timely fulfilment of orders
* Provide proactive after-sales support and manage any issues or complaints in a solution-focused and customer-friendly manner
* Maintain strong product knowledge to assist clients with product queries and recommendations
* Support the scheduling of appointments and management of project timelines when required
* Assist with general office administration and contribute to smooth day-to-day customer service operations
Requirements
* Minimum of 1–2 years’ experience in a customer service, administration, or retail role (experience in interiors, furniture, or design industries is a plus)
* Excellent communication and interpersonal skills
* Proficient in Microsoft Office Suite (Excel, Outlook, Word)
* Strong attention to detail with the ability to multitask and prioritise in a busy environment
* Experience working in a B2B customer service environment is highly desirable
Skills
* Customer Care
* Sales Support
* Order Processing
* Interpersonal Communication
* Problem Solving
* Office Administration
* B2B Customer Service
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