Customer Success Manager Location: Galway Salary: Competitive A well-established software organisation in the project and portfolio management space is seeking a Director of Customer Success to lead a global customer success function and drive measurable value, adoption, and retention across an international enterprise client base.
This role is critical in shaping customer strategy, strengthening engagement, and scaling customer-facing operations.
Responsibilities * Build and maintain trusted relationships with senior customer stakeholders.
* Act as a strategic advisor, ensuring customers realise value quickly and consistently.
* Lead and develop a high-performing customer success organisation across consulting, support, and Microsoft platform teams.
* Oversee customer onboarding, deployment services, and ongoing enablement.
* Define and evolve customer success frameworks, methodologies, and service offerings.
* Collaborate with product, engineering, and sales to align on customer strategy and resolve escalations.
* Drive customer retention, expansion, and health through structured engagement plans.
* Support partner enablement programs and best-practice implementation processes.
* Provide structured insights and reporting for leadership reviews and customer forums.
* Champion continuous improvement across customer operations and internal workflows.
Requirements * 10+ years' experience in project management, consultancy, or software solution delivery.
* Proven success working with SaaS, software products, or Microsoft ecosystem solutions.
* Strong commercial acumen with exposure to sales, account expansion, or partner strategies.
* Demonstrated experience leading cross-functional or customer-facing teams.
* Excellent communication and stakeholder engagement skills.
* Ability to operate effectively in evolving, fast-moving, or ambiguous environments.
* Project management or Microsoft-related certifications are an advantage.
Reperio Human Capital acts as an Employment Agency and an Employment Business.
Skills: Customer success Enterprise Systems Project Management Portfolio Management Agile Benefits: Work From Home