About COPE GalwayCOPE Galway has been providing essential social services in Galway for 60 years. We respond to the needs of people experiencing homelessness, women and children subjected to domestic abuse, and we support older people towards healthy, independent ageing. Our vision is for a community where every person is valued, cared for, and supported at every stage of life.COPE Galway is deeply embedded in the Galway community. We are founded on the belief that together we can make a positive difference in the lives of the people we serve and our community.Our PeopleOur People, COPE Galway staff and volunteers, are the driving force behind everything we do. Their passion, commitment, and professionalism enable us to deliver a wide range of services, support more people, and make a real impact in the community. We have a diverse range of roles, from frontline support workers and social care professionals to catering, community engagement and other professional roles. Each role is crucial in ensuring we deliver our services effectively and make a positive impact in the community.Working with COPE GalwayJoining our team means you will make a lasting, positive impact on the lives of the families and individuals we support and contribute to driving meaningful social change in the community. Whether you are a frontline worker directly supporting clients or in an administrative role, you are vital to our efforts to address critical issues like homelessness and domestic abuse and to ensure that older people are valued and supported.At COPE Galway, we prioritise the development and wellbeing of our people. We offer a supportive work environment, with opportunities for ongoing training, personal and professional growth, and leadership development.Our CultureWe foster an inclusive, supportive and respectful workplace, where diversity is valued. Our team is united by a shared mission and a genuine passion for empowering people and creatingmeaningful change. We take a trauma-informed approach to the way we work and foster this culture in every aspect of the organisation, including a focus on the health and wellbeing of our staff.Domestic Abuse ServiceCOPE Galway Domestic Abuse Service supports and empowers women, children and young people who are subjected to domestic abuse. Based in Modh Eile House, we offer a range of services including a 24/7 confidential helpline, safe refuge accommodation, outreach services throughout Galway, and court accompaniment. We also provide domestic abuse training and awareness programmes.Our dedicated children and young people's service, Solas Óg, provides one-to-one and group therapeutic supports for children and young people up to 25 years, and delivers healthy relationship workshops in schools and youth groups in Galway.We listen, believe and support women, children and young people on their journey toward a life free from domestic abuse.The RoleCOPE Galway is a Trauma Informed Organisation and as this unique role bridges frontline service expertise with creative communications and design. The Survivor-Centred Design & Communications Coordinator will be responsible for developing all materials, digital content, and resources used by and for survivors of domestic abuse. This includes websites, microsites, templates, forms, merchandise, and information documents.Key Responsibilities1. Co-Design & Survivor Engagement• Develop and maintain ethical, safe, and respectful channels for engaging victims/survivors in the design and review of all materials.• Organise and facilitate focus groups, interviews, and feedback sessions with survivors, frontline staff, and support workers.• Synthesise feedback into clear, actionable design and content guidelines.2. Research & Best Practice Integration• Conduct ongoing research into national and international best practice in trauma-informed design, digital safety, and domestic abuse communications.• Review and analyse materials from partner organisations to inform our approach.• Stay updated on policy, legislation, and sector standards relating to domestic, sexual, and gender-based violence (DSGBV) communications.3. Content & Material Development• Create digital content for the Domestic Abuse Service, including input to COPE Galway DA website pages, microsites, and online resources, with integrated safety features (e.g., quick-exit buttons).• Develop print and digital materials such as information booklets, service introduction packs, and training materials.• Support the development of sensitive, safe merchandise and survivor welcome packs.4. Collaboration & Coordination• Work closely with the Head of Domestic Abuse Service, Domestic Abuse managers and teams to ensure all materials reflect frontline practice and service philosophy.• Work with the Head of Development and COPE Galway Marketing and Communications team to ensure messaging, tone and brand consistency while applying trauma-informed design principles.5. Evaluation & Improvement• Establish feedback loops to continually assess the effectiveness and safety of materials from survivor and staff perspectives.• Use analytics, survivor feedback, and frontline insights to iteratively improve digital and print resources.Document and share learnings on survivor-centred design within the organisation and sector.Person SpecificationThe ideal candidate will have a proven interest in the area of Domestic, Sexual and Gender Based ViolenceEssential experience and skills•Third-level degree or qualification in a relevant marketing, creative, digital or related field.•Strong design skills and proficiency editing software including Photoshop, Illustrator and Premiere Pro.•Experience with website content management systems.•Minimum of 3 years' experience in a communications, design, or community development role, preferably within the non-profit, health, or social care sector.•Proven experience in co-design, participatory research, or working directly with vulnerable or marginalised groups.•Excellent written and visual communication skills, with proficiency in design software (e.g., Adobe Creative Suite, Canva) and content management systems (e.g., WordPress).•Demonstrated ability to handle sensitive information with discretion, empathy, and professionalism.Desirable experience and skills•Strong understanding of trauma-informed practice and its application to design and communications.•Experience with charities or nonprofit organisations•Familiarity with website and social media analytics tools.•Understanding of web and design accessibility and optimisation principles.•Interest in emerging tech and AI in design.Core Competencies•Survivor-Centred Mindset: Deep commitment to the principle "Nothing About Us Without Us." Respect for lived experience as expertise.•Ethical & Safeguarding Awareness: Understands the ethical considerations and safety risks involved in communicating with and about survivors of abuse.•Collaborative Bridge-Builder: Able to work effectively between service delivery and creative teams, translating needs into sensitive outputs.•Adaptability & Resilience: Comfortable working in a sensitive, sometimes emotionally demanding environment, with strong self-care practices.•Detail-Oriented & Safety-Focused: Meticulous attention to detail, particularly regarding language, imagery, and digital safety.General•Participate in trauma informed supervision provided by the Head of Service or designated person.•Seek support and resolution for any issues arising in your work and be pro-active with regard to your own self-care•Undertake any other duties as may be reasonably requiredKey Terms and ConditionsHours Per week: 37 hours per weekLocation: Modh Eile House, GalwayType of Contract: 12 months Fixed TermSalary: €33,173.We welcome applications from all who believe they can contribute to our mission, including those with lived experience of the issues we address.Equal Opportunity EmployerCOPE Galway is an equal opportunity employer. We are committed to creating an inclusive recruitment process and working environments for all our employees.