Sigmar are partnered with a
leading global Fintech provider
building a world-class Customer Success function, and we're hiring a
Customer Success Director
to lead strategic, post-implementation relationships across an elite portfolio of enterprise clients—including private banks, investment firms, and asset managers.
This is a high-impact role focused on
strategic end-to-end relationship management
, success planning, risk mitigation, and long-term value creation. You'll serve as a trusted advisor to C-level stakeholders, ensuring client satisfaction, retention, and growth throughout the lifecycle—from onboarding to renewal.
Key Responsibilities
* Strategic Relationship Management
: Own and nurture long-term relationships with a global portfolio of top-tier clients, ensuring alignment with business goals and continuous value delivery
* Lifecycle Engagement
: Lead clients through onboarding, adoption, and renewal phases, driving product utilisation and measurable ROI
* Success Planning
: Build and execute strategic success plans tailored to high contract value clients, ensuring both retention and growth
* Risk Management
: Proactively monitor client health, satisfaction, and usage data to identify risks and implement mitigation strategies
* Executive Collaboration
: Engage and influence C-suite stakeholders through regular business reviews, planning sessions, and data-led discussions
* Cross-Functional Leadership
: Partner with Product, Sales, Engineering, and Service teams to deliver integrated client solutions and advocate for continuous improvement
* Commercial Support
: Contribute to renewals and upsell opportunities by clearly articulating client value and identifying growth potential
* Data & Insights
: Leverage analytics platforms (e.g., Salesforce, Gainsight, Looker, Tableau) to tell compelling client stories and inform engagement strategies
What You'll Bring
* Proven experience in
Enterprise Customer Success
, Strategic Account Management, or similar roles, with responsibility for
accounts exceeding €250K+ ARR
* Background in
Fintech, SaaS
, or
financial services
highly desirable
* Deep understanding of
customer success metrics
, contract value management, and SaaS delivery models
* Strong commercial acumen, strategic thinking, and ability to influence at the executive level
* Excellent relationship-building, analytical, and communication skills
* Experience navigating complex, global client environments and leading cross-functional initiatives
* Proficiency in customer success tools such as Salesforce, Gainsight, Looker, Tableau, or Excel
Why Join?
Be part of a
high-performing, collaborative team
at the forefront of innovation in the global Fintech space. This is a rare opportunity to shape the future of client engagement for a growing business that values excellence, insight, and strategic impact.
What's on Offer
:
* Competitive base salary with performance-based bonus
* Comprehensive benefits package
* Excellent learning & development opportunities
* Hybrid working model with flexible hours
* Weekly wellness and fitness classes