Travel Retail Account Manager
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We are seeking a talented Travel Retail Account Manager to join our team. This is an exciting opportunity for an experienced professional to take on a challenging role and make a meaningful impact.
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About the Role:
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1. This position involves leading a team of artistry experts to deliver exceptional customer service in a fast-paced travel retail environment.
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2. You will be responsible for educating customers about our award-winning products and building strong relationships with them.
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3. The ideal candidate will have a background in artistry, ideally with a qualification, and excellent communication and customer service skills.
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4. They will also be able to work independently and as part of a team, with flexibility to adapt to changing circumstances.
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5. A key aspect of this role is driving business performance through effective communication with stakeholders, including sales, education, and events teams.
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6. The successful candidate will be self-motivated, results-driven, and enthusiastic about delivering high-quality outcomes.
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7. Key Responsibilities:
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1. Lead a team of artistry experts to deliver exceptional customer service.
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2. Educate customers about our products and build strong relationships with them.
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3. Drive business performance through effective communication with stakeholders.
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4. Collaborate with the sales, education, and events teams to achieve shared goals.
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5. Maintain up-to-date knowledge of our products and services to provide informed advice to customers.
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6. Develop and implement strategies to improve customer satisfaction and loyalty.
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7. Monitor and report on key performance indicators (KPIs) to inform business decisions.
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8. Foster a positive and inclusive team culture that promotes collaboration and open communication.
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9. Stay up-to-date with industry trends and best practices to ensure our team remains competitive and innovative.
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8. Requirements:
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* Strong experience in artistry, ideally with a qualification.
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* Excellent communication and customer service skills.
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* Ability to work independently and as part of a team.
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* Flexibility to adapt to changing circumstances.
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* Self-motivation and results-driven approach.
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* Enthusiasm for delivering high-quality outcomes.
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* Up-to-date knowledge of our products and services.
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* Ability to develop and implement strategies to improve customer satisfaction and loyalty.
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* Capacity to monitor and report on KPIs.
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* Experience in a fast-paced travel retail environment.
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* Background in sales, education, or events management.
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* Knowledge of KPIs and ability to drive business performance.
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9. Benefits:
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* Ongoing training and development opportunities to enhance your skills and knowledge.
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* A supportive and inclusive team culture that promotes collaboration and open communication.
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* Opportunities for career growth and advancement within the company.
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* A competitive salary and benefits package.
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10. What We Offer:
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* A dynamic and fast-paced work environment.
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* Ongoing support and guidance from experienced colleagues.
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* Access to comprehensive training programs to enhance your skills and knowledge.
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* A collaborative and inclusive team culture.
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* Opportunities for career growth and advancement within the company.
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Equal Opportunities:
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We are an equal opportunities employer and welcome applications from all qualified candidates. Our company values diversity and inclusion and is committed to creating a workplace culture that is free from discrimination and harassment.
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Contact Information:
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Please note that we do not accept applications by email or phone. All applications must be submitted through our online application system. If you have any questions or concerns, please contact us through our website.
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Apply Now:
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To apply for this exciting opportunity, please submit your application through our online application system. We look forward to hearing from you!