Billing Specialist
Department: Billing
Employment Type: Permanent
Location: Dublin 18
Compensation: €28,000 - €36,000 / year
Description
Ranked as one of Ireland’s best workplaces, by Great Place to Work for 5 years, we offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career. With almost 500 employees and growing, PrepayPower is the market leader for Pay as You Go Electricity, Gas, and Broadband in Ireland. Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.
We are looking for a target-driven Billing Analyst to work with the growing Revenue Protection team across the PrepayPower Billing Team. This role requires an individual who has the ability to work on their own initiative and develop procedures and processes as the business continues to grow.
The ideal candidate will be highly target-driven with strong experience working with Microsoft excel preferably in a utilities billing role. The role will involve a high level of excel based billing work and the successful candidate will be required to improve and streamline the existing billing process.
Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart and having fun.
If you are ambitious, results focused and enjoy a challenge, you will enjoy working with PrepayPower.
Key Responsibilities
* Ensuring all billing activities are completed accurately and on time
* Calculation and preparation of customer invoices.
* Setup and management of tariffs on the charging systems
* Management of the Billing communications process
* Investigating and resolving exceptional billing queries from customers and other departments internally.
* Carry out analysis and reconciliations to confirm accuracy of processes.
* Liaising with other departments and 3rd parties, to identify and resolve billing issues. Assessing impacts and making recommendations to prevent recurrence.
* Develop and implement new reports to track process performance.
* Calculation and management of customer refunds.
* Liaising with IT and Development departments regarding billing process improvement.
* Providing an insight of existing processes and potential scope for automation
* Providing regular reports to the billing manager on all billing activity on a weekly & monthly basis.
* Become a subject matter expert in Gas, Electricity, Broadband, and Oil products to identify potential gaps in the revenue streams.
* Carry out ad hoc activities as needed
Skills, Knowledge and Expertise
* Proven ability to work to strict targets to achieve individual and team objectives.
* Hold a minimum qualification of a bachelor’s degree (Level 8) or a minimum 2 years’ experience in a similar role.
* Excellent communication skills with the ability to articulate complex ideas effectively.
* Intermediate level of Excel.
* Excellent analytical, numerical & problem-solving skills.
* Proven ability to work in a self-directed and organised manner.
* Experience of working with a Customer Relationship Management (CRM) system would be beneficial.
* Previous utilities experience is preferred with energy supplier experience would be a distinct advantage.
Benefits
Career Incentives & Benefits
* Competitive salary & bonus structure
* Pension Contribution Scheme
* PrepayPower Health Insurance Group Scheme Laya Healthcare
* TELUS Health Employee Assistance Programme (EAP)
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* Annual leave, increasing with service.
* PrepayPower Staff Tariff
* Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
* Established CSR, Wellness, and Social Committees, and great social events.
* Refer a Friend Scheme
* Tax Saver Travel Tickets & Bike to Work Scheme
Prepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland. We disrupted the energy market in 2011 with one purpose in mind: ‘To give people total control and complete transparency over their electricity costs.’ Over 170,000 customers have already switched to Prepay Power (and we’re still growing!). In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent.
Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long-term savings on the electricity, gas, and broadband that they use, which counts on every bill. Our approach is different and customer-driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner.
PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.
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