Job SummaryAt Zurich, we're committed to delivering outstanding experiences for our customers and brokers – and our people are at the heart of that promise. We're now looking for an experienced and motivated Personal Lines Team Coach for a fixed term contract to lead, inspire and develop a high performing Personal Lines team.This is a fantastic opportunity for a people focused leader who thrives in a fast paced environment and is passionate about coaching, quality and continuous improvement.As a Personal Lines Team Coach, you will be responsible for the day to day leadership of a team supporting our Home, Motor and Farm portfolios. Your team will operate across customer servicing, policy renewals, sales of Zurich products and broker support.Reporting to the Personal Lines Operations Assistant Manager, you will play a key role in driving performance, developing capability and ensuring consistently high standards of customer service.This role may be available on a part time or full time basis. We value flexibility and encourage candidates to discuss their needs with us during the interview process.Your roleAs a Personal Lines Team Coach, your responsibilities will include (but are not limited to):Leadership & Performance ManagementLead, motivate and manage the team to achieve agreed financial, operational and quality targetsFoster and sustain a high performance, customer centric cultureTake ownership of people management activities, including performance management, coaching, feedback and developmentIdentify development needs and maximise talent, building both technical (e.g. underwriting authority levels – UAL) and non technical capabilitiesService Delivery & QualityEnsure the delivery of excellent customer service in line with agreed SLAs and KPIsMaintain a strong focus on Quality Assurance, driving continuous improvement in QA performanceEnsure adherence to all standard operating procedures, controls and compliance requirementsCoaching, Training & Capability DevelopmentDevelop and maintain up to date training materials and product knowledgeCoach and develop team members through regular one to one sessions, call listening, feedback and targeted development plansSupport capability uplift across products, systems and customer engagement skillsStakeholder & Relationship ManagementBuild and maintain effective relationships with key internal and external stakeholders, including:Heads of Portfolio (Home, Motor, Farm, Personal Misc.)Sales & DistributionSenior ManagementQuality Management Group (QPMG)Brokers, partners and third party providersCommunicate clearly and effectively across multiple stakeholder groups, ensuring alignment and collaborationReporting, Change & Continuous ImprovementProduce regular, timely and accurate management information on QA performance, productivity and team developmentProactively identify risks, issues and opportunities for improvement, recommending and implementing solutionsLead and support change initiatives and continuous improvement activities to enhance efficiency, quality and customer valueParticipate in ad hoc projects and business initiatives as requiredYour Skills And ExperienceAs a Personal Lines Team Coach your skills and qualifications will include:Minimum Qualifications:CIP Qualified2 - 5 years' proven people management experience and/or equivalent insurance industry experiencePreferred Qualification & Experience:Strong leadership capability with a proven or demonstrable ability to manage, coach and develop peopleExcellent numerical, analytical and problem solving skillsStrong project management capability with the ability to manage priorities effectivelyHigh proficiency in Microsoft Office, with strong reporting and data interpretation skillsAbility to work collaboratively within a team environment while driving both individual and team performanceProven ability to build and maintain productive relationships with customers, brokers and partnersStrong influencing, delegation, negotiation and decision making skillsExcellent communication skills (verbal and written), including presentation capabilityInnovative mindset with the ability to propose and implement practical solutionsHighly organised, self motivated and capable of operating independentlyEnthusiastic, ambitious and committed to continuous learning and improvementAdditional InformationPosition is Wexford-based but occasional travel may be required to other Zurich locations.If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online".Who We AreZurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together