Know the Role
Achieving your own targets
Improving your product knowledge and remaining up to date with beauty trends
Conducting appointments and elevating your artistry
Always demonstrating a customer‑centric approach
Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth‑running of your business
Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system, Tamigo
Oversee the execution of inventory checks, stock counts and visual merchandising
Accurately follow health and safety procedures
Utilise retail management and team meetings to feedback on your counter’s performance
Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary
Know what we’re looking for
Passionate for makeup and skincare
Proven experience leading a team to success within the retail industry
Adaptable and confident with an ever‑changing environment
Positive and can‑do attitude
Strong communication and mathematical skills
Comfortable working towards and exceeding KPIs
Punctual and organised
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