My client is seeking an experienced
IT Application Support Engineer with fluent French
to join their
EMEA Customer Care
team, supporting
mission-critical medical applications
used by hospitals across the EU.
Based in their
state-of-the-art Donegal Global Delivery Centre
, you'll work in an environment where reliability, precision, and responsiveness directly impact patient care.
My client offers global career opportunities, continuous learning, and a collaborative, people-first culture.
Key Responsibilities
Provide
first-line application support
for healthcare systems
Log, track, and prioritize incidents using
ITSM tools
in line with SLAs
Perform
basic troubleshooting
across applications, databases, storage, and OS environments
Escalate complex issues to
L2/L3 teams
with clear documentation
Monitor systems and respond to alerts to prevent downtime
Maintain knowledge base documentation and support continuous improvement
Ensure compliance with
healthcare data security and regulatory standards
Collaborate with infrastructure, integration, and application teams
Required Skills & Experience
Application support experience in a technical environment
Basic knowledge of
Windows/Linux
, databases, storage, and infrastructure
Experience with ticketing and remote support tools
Strong communication, problem-solving, and customer-service skills
French (B2+) and English (B2+)
Desirable:
IT degree or certification;
ITIL.
Knowledge of
HL7/DICOM
Salary dependent on candidate experience.
Benefits: Annual Bonus Scheme.
Contributory Pension.
Private Medical Insurance.
Life Assurance & Long-Term Disability.
Employee Assistance Programme.
22 days annual leave + 10 public holidays.
Continuous Learning & Development.
Access to extensive training & certification resources.
Lunch & Learn sessions.
Additional perks including company discounts, on-site parking, and bike-to-work scheme
Based in Letterkenny, Co.
Donegal.
Hybrid (2-3 days onsite per week)
.
Candidates must be eligible to work in Ireland/EU.
Interested?
For more information, please contact
David Coyle
at
***********
or email ******
#J-*****-Ljbffr