About Atos Group
Atos Group is a global leader in digital transformation with approximately 70,000 employees and annual revenue of roughly €10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high‑performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI‑powered, end‑to‑end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
The opportunity
We are looking for an experienced and driven Service Delivery Manager to join our ROI team. This is a fantastic opportunity to play a key leadership role, owning service excellence for a high‑profile customer while shaping how services are delivered, improved and evolved.
If you are passionate about customer success, continuous improvement, and leading high‑performing teams, and enjoy working in a collaborative, fast‑paced environment — we’d love to hear from you.
Location
Dublin, fully onsite opportunity.
About The Role
As Service Delivery Manager, you will be the trusted partner and primary point of contact for a key customer, accountable for delivering high‑quality service operations and seamless service transition.Reporting to the Head of Operations in Ireland, you will lead end‑to‑end service delivery across Service Desk, Deskside and Infrastructure Services, ensuring performance meets and exceeds SLA commitments while aligning with ATOS best practices and governance standards.This is a highly visible role that combines customer engagement, operational leadership, and strategic input — ideal for someone who thrives on ownership and impact.
Key Responsibilities
Act as the primary customer contact (SPOC) and Service Delivery SME for the account
Ensure consistent delivery against contracted SLAs and KPIs, driving service excellence
Lead continuous service improvement (CSI) through data‑driven insights and reporting
Own and oversee Change, Problem and Incident Management, including major incidents
Build strong, trusted relationships with key customer stakeholders and internal teams
Lead, coach and develop a high‑performing service delivery team
Collaborate across technical and account teams to support service strategy and innovation
Manage third‑party partners to ensure quality, performance and compliance
Drive a culture focused on customer satisfaction, accountability and continuous improvement
Skills We Can’t Do Without
7+ years’ experience in IT Service Delivery or a similar leadership role.
ITIL certification and strong knowledge of operating within this framework
Strong background across Service Desk, Infrastructure, Networks, and End User Computing
Proven experience managing complex service environments and transitions
Strong knowledge of Windows environments, servers, networks, and security practices
Demonstrated ability to lead teams, influence stakeholders and deliver results
Excellent problem‑solving, analytical and decision‑making skills
Confident communicator with strong stakeholder management and presentation skills
Highly organized, proactive and results‑driven mindset
Why Join Us?
Opportunity to own and shape service delivery
Work within a collaborative, forward‑thinking team environment, with other SDMs sharing ideas and solutions.
Be part of an organisation focused on innovation, automation and service excellence
Strong career progression and development opportunities
Diversity, Equity & Inclusion
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs.
#J-18808-Ljbffr